Operations Manager

Job summary

THE LINKS MEDICAL PRACTICE

JOB TITLE: Operations Manager

Rate of pay: TBC depending on experience

Hours: Full time preferable (Monday - Friday) hours to be discussed/agreed at interview. Must be able to start at 08.00am and flexible. We may also consider a job share for the right candidates.

The successful candidate/s will be expected to work across both sites.

Reporting to: Practice Manager

Accountable to: Practice Partners

An exciting opportunity has arisen within the Links Medical Practice for an Operations Manager. This role is a permanent position. We are looking for a motivated and enthusiastic individual to join the Practice. The ideal candidate will be highly organised, excellent communication skills, and have proven experience in leading teams.

Experience within General Practice or a healthcare setting is highly desirable, as this role involves supporting and coordinating clinical and administrative staff to ensure smooth and efficient operations.

To support the Practice Manager in all aspects of practice functionality, including staff motivation and management, patient services, premises and health & safety management. The post-holder will contribute to optimising efficiency and performance, ensuring the practice achieves its strategic objectives while maintaining a safe, compliant, and effective working environment.

This will be a great opportunity for someone who is looking to expand and develop their operational and leadership skills in a fast-paced environment.

Main duties of the job

• Key Responsibilities:

  • 1. Staff Supervision and Team Support

  • • Day-to-day supervision of administrative and support staff

    • Provide leadership, support, and guidance to team members

    • Assist with managing staff rotas, absence, and performance issues

    • Promote a culture of teamwork and collaboration

    2. HR & Recruitment

    • Support the recruitment process

    • Assist with induction and onboarding of new staff

    • Maintain accurate HR records in line with requirements

    • Support training and development planning for team members

    3. Health & Safety and Risk Management

    • Assist in the implementation of health and safety policies

    • Carry out risk assessments and ensure appropriate action is taken

    • Maintain up-to-date knowledge of relevant legislation and best practices

    4. Policies and Procedures

    • Ensure practice policies and procedures are up-to-date and followed

    • Assist with communicating updates and training staff on relevant changes

    5. Practice Maintenance

    • Oversee the maintenance and safety of the premises

    • Liaise with contractors and suppliers to ensure timely repairs and servicing

    • Monitor equipment functionality

    6. Information Governance & Compliance

    • Ensure compliance with data protection and information governance standards

    • Support the management of confidential data in line with regulatory requirements

    • Contribute to CQC readiness and other regulatory inspections

    7. Support to the Practice Manager

    • Provide operational support as directed

About us

The Practice is managed by 5 GP Partners and a Practice Manager.

Additional team members are a further 3 Salaried GPs, Physicians Associates and 5 members of the nursing team. There are approximately 15 administrative and reception team members. We also actively collaborate with 2 other practices as a Primary Care Network team.

The practice values each other and the skills individuals contribute to the practice both in terms of daily work schedule and the delivering of patient care.

The Links Medical Practice is a training practice for medical students and trainee nurses and we offer excellent support and training, the opportunity to gain new skills and knowledge in a friendly learning environment, and an exciting opportunity for someone who is interested in working in a well-established and growing practice.