Practice Manager

Job description

Job responsibilities

JOB DESCRIPTION

Garnet Fold Practice

Job Title: Practice Manager

Hours: 32 hours per week

Accountable to: GP partners

Hourly rate: Dependant on experience

Job Summary

To manage the Practice on behalf of the partners in an effective and cost effective manner to: -

· Enable the practice to meet its aims and objectives within a profitable, efficient, safe and effective working environment.

· Adhere to legislation requirements and CQC registration requirements

Generic Responsibilities

All staff at Garnet Fold Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such and environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They are expected to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire

This Practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to co-operate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety Work Act 1974, Environmental Protection Act 1990, Environmental Act 1995, Fire Precautions (workplace) Regulations 1999, and other statutory legislation.

Confidentiality

This Practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have the right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This Practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training co-ordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Garnet Fold Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Safeguarding Vulnerable People (Children and Adults)

All staff have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact within NHS Bolton for further advice. All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

Main Responsibilities

The following are the core responsibilities of the Practice Manger. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Practice Manger is responsible for:

· Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

· Functional management of all clinical and administrative staff

· Directly responsible for managing all administrative staff

· Managing recruitment process for the practice

· Establishing, reviewing and regularly updating Job descriptions and Person Specifications

· Managing contracts for services i.e. cleaning, gardening, window cleaning etc

· Leading change and continuous improvement initiatives

· Co-ordinating the reviewing and updating of all practice policies and procedures

· Co-ordinating and lead compilation of practice reports and the practice development plan

· Developing, implementing and embedding an efficient business resilience

· Managing the financial elements of the practice, including budgets, petty cash, etc. In conjunction with the partners

· Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

· Co-ordinating the practice diary, ensuring meetings are scheduled appropriately/

· Liaising at external meetings as required

· Marketing the practice appropriately

· The producing of practice newsletters on a quarterly basis

· Managing the Patient Participation group

· Managing all complaints effectively

· Ensuring compliance with legislation and deal with disciplinary issues accordingly

· The management of the premises, including health and safety aspects such as risk assessments and mandatory training

· Managing the practice IT system, delegating staff to act as administrators

· Ensuring compliance with IT security and IG

· Co-ordinating of all projects with the practice

· Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

· Maintaining the practice and NHS choices websites

Other Responsibilities

In addition to the primary responsibilities, the Practice Manger may be requested to:

· Deputise for the partners at internal and external meetings

· Act as the primary point of contact for NHS, CCG, community services suppliers and other external stakeholders

· Partake in audit as required.

Person Specification

Qualifications

Essential

• Garnet Fold Practice
• This person specification sets out the qualifications of experience, skills, knowledge, personal attributes and other requirements which the post holder requires to perform in the job to a satisfactory level.
• Person Specification Practice Manager
• QualificationsEssentialDesirable
• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Leadership and or Management Qualification
• AMSPAR Qualification
• ExperienceEssentialDesirable

Experience

Essential

• Garnet Fold Practice
• ExperienceEssentialDesirable
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS /Primary care general Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes
• Skills
• EssentialDesirable
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work tight deadlines in a fast-paced environment
• Effective time management (planning & organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• EMIS
• Other RequirementsEssential Desirable
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence
• Personal QualitiesEssentialDesirable
• Polite and confident
• Flexible and co-operative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Prepared by:Julie Boron, Practice Manger
• Date:November 2021

Desirable

• Experience of working in primary care -see above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garnet Fold Practice

Address

374-376 St Helens Road

Bolton

Greater Manchester

BL3 3RR

Employer's website

https://www.garnetfoldpractice.nhs.uk/ (Opens in a new tab)