Reception Team Leader

Job summary

We are seeking to recruit an enthusiastic, reliable, highly motivated Reception Team Leader. As Reception Team Leader you will be responsible for the responsible for the smooth and efficient running of the reception team. The post holder will help to maintain a happy and committed team. The role will be a patient facing role and the post holder will assist the Assistant Practice Manager in a full range of patient activities within the practice. The post holder will be required to offer front line support with all patient queries. Strong customer service skills will be required with the ability to adapt to a busy NHS setting.

Main duties of the job

The successful post holder will have excellent organisational skills, team working and problem-solving skills are essential for working in this post, you should have excellent communication and telephone skills, together with the experience of working with the general public with a caring approach.

This is an excellent opportunity for someone who shares our commitment to delivering high quality patient care, and who has the interest and energy to join with us and help develop services to be truly outstanding.

The successful candidate will:

Be flexible in approach, both with working patterns and travelling across the organisation, with an expectation you will work between our main site and our branch surgery, adapting to different sites and demands.

Be professional at all times with a kind and caring disposition that satisfies the needs of our patient cohort.

Working hours are 37.5 over 5 days Monday to Friday

Be able to respond to the various demands and challenging circumstances of general practice.

Have a good education with qualifications and/or practical experience in the relevant areas.

Have experience of working in a busy office environment and working under pressure, ideally within a large customer service role.

Have good IT skills, ideally with experience of clinical software such as Emis Web.

About us

We are a large forward-thinking paperless Practice of 17,000 patients, based in excellent modern purpose-built premises. We are focused on maintaining a sustainable and enjoyable work environment and strongly believe that fostering and maintaining a positive ethos and shared visions leads to high quality patient care. Our strength lies in the diversity of skills and professional interests within our team. We have a multidisciplinary, clinical team made up of Doctors, Advanced Nurse Practitioners, Pharmacists, First Contact Physios, a range of specialised Nurses, social prescribers, health and Wellbeing coaches and a mental health practitioner. The Practice benefits from a well-structured and established management team which is led by a Practice Operations and Strategic Manager.

Closing Date for Applications: Sunday 30th September 2024. Interviews to be held week commencing 7th October2024.

We reserve the right to close vacancies early; therefore we recommend you apply as soon as possible in order to ensure you do not miss the closing date.