Job summary
We are
seeking to recruit an enthusiastic, reliable, highly motivated individual with
excellent customer care skills to join our existing secretarial team. You will be responsible for working within a
busy department, working together as a team to help patients, support the
doctors and extended multidisciplinary team.
As a member
of the secretarial team, you will have Excellent organisational skills, team
working and problem solving skills, together with in depth knowledge and
experience of working with the general public with a caring approach.
As our chosen
administrator you will be expected to be flexible and help with a range of
duties,
This is an
excellent opportunity for someone who shares our commitment to delivering high
quality patient care, and who has the interest and energy to join with us and
help develop services to be truly outstanding.
Main duties of the job
The successful candidate will:
Be flexible in approach, both with working
patterns and duties performed.
Working hours are 30 hours per week worked between
Monday and Friday.
Be professional at all times with a kind and
caring disposition that satisfies the needs of our patient cohort.
Be able to respond to the various demands and
challenging circumstances of general practice.
Have a good secondary education.
Have secretarial and minute taking experience
will be an advantage.
Have experience of working in a busy office
environment and working under pressure, ideally within a large GP surgery.
Have a good understanding of GP surgery
processes and procedures.
Have good IT skills, ideally with experience of
clinical software such as Emis Web.
About us
We
offer:
Well established practice providing a high
standard of primary care.
NHS Pension Scheme.
Generous holiday scheme, up to 30 days.
Regular practice incentives rewarding hard work
and dedication including employee of the month scheme and long service awards.
Clinical system EMIS Web.
17,000 patients list.
Interested
applicants should apply by submitting a CV to the
Assistant Practice Manager, katy.tregartha@nhs.net
Closing Date for Applications: Sunday 30th
June 2024.
We reserve the right to close
vacancies early; therefore we recommend you apply as soon as possible
in order to ensure you do not miss the closing date.
Job description
Job responsibilities
To provide an efficient and timely secretarial and
administration service to the doctors, Practice Operations Manager and other
team members.
Type letters, reports and other documents as required by
the partners, Practice manager and other team members
Create referrals and basic TWIMC letters from patient
notes
Liaise with hospital and community departments regarding
patient care, appointments, etc.
Process all referrals and forward to appropriate
departments
Ensure telephone enquiries are dealt with in a courteous
and timely manner and take messages as appropriate
Manage all insurance forms, medical reports, benefit
forms, private medicals and other non-NHS funded work.
Invoice for non nhs funded work and maintain log
Maintain and action referrals database on E-referral
service, including referrer action required list and awaiting booking &
acceptance list
Monitor advice & guidance requests
Co-ordinate issue of death certificates and cremation
paperwork
Maintain and monitor coroners portal
Co-ordinate and liaise with cemetery office for medical
referee cremation paperwork
Be
a named contact for the GSF meetings, providing administrative support
clinicians to ensure its effective delivery
Provide
safeguarding admin support to safeguarding leads
Be
a named cancer champion and help promote initiatives in Practice
Take
notes and attendance log at Practice meetings
Undertake photocopying / filing as required
Understand and apply legal policy
that supports the identification of vulnerable and abused children and
adults, being aware of statutory child/vulnerable adult health procedure,
safeguarding and local guidance.
Administration Duties
Action tasks as required
Maintain audit data regarding hospital DNAs
Monitor progress of 2 week cancer referrals and weekly
audit
Participate in providing holiday/sickness cover for
scanning, and other admin or reception duties as required
General
Observe health and safety guidelines at all times
Any other reasonable duties that may be required from time-to-time
Maintain
confidentiality, data protection, access to records and information
governance procedures, seeking advice from Caldicott and Information
Governance Leads, and ensuring all training is up to date
Job description
Job responsibilities
To provide an efficient and timely secretarial and
administration service to the doctors, Practice Operations Manager and other
team members.
Type letters, reports and other documents as required by
the partners, Practice manager and other team members
Create referrals and basic TWIMC letters from patient
notes
Liaise with hospital and community departments regarding
patient care, appointments, etc.
Process all referrals and forward to appropriate
departments
Ensure telephone enquiries are dealt with in a courteous
and timely manner and take messages as appropriate
Manage all insurance forms, medical reports, benefit
forms, private medicals and other non-NHS funded work.
Invoice for non nhs funded work and maintain log
Maintain and action referrals database on E-referral
service, including referrer action required list and awaiting booking &
acceptance list
Monitor advice & guidance requests
Co-ordinate issue of death certificates and cremation
paperwork
Maintain and monitor coroners portal
Co-ordinate and liaise with cemetery office for medical
referee cremation paperwork
Be
a named contact for the GSF meetings, providing administrative support
clinicians to ensure its effective delivery
Provide
safeguarding admin support to safeguarding leads
Be
a named cancer champion and help promote initiatives in Practice
Take
notes and attendance log at Practice meetings
Undertake photocopying / filing as required
Understand and apply legal policy
that supports the identification of vulnerable and abused children and
adults, being aware of statutory child/vulnerable adult health procedure,
safeguarding and local guidance.
Administration Duties
Action tasks as required
Maintain audit data regarding hospital DNAs
Monitor progress of 2 week cancer referrals and weekly
audit
Participate in providing holiday/sickness cover for
scanning, and other admin or reception duties as required
General
Observe health and safety guidelines at all times
Any other reasonable duties that may be required from time-to-time
Maintain
confidentiality, data protection, access to records and information
governance procedures, seeking advice from Caldicott and Information
Governance Leads, and ensuring all training is up to date
Person Specification
Qualifications
Essential
- The successful candidate will have a good standard of education, a detailed understanding of emis web and how general practice works.
Desirable
- Please see attached person specification with full details.
Person Specification
Qualifications
Essential
- The successful candidate will have a good standard of education, a detailed understanding of emis web and how general practice works.
Desirable
- Please see attached person specification with full details.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
