Job summary
Ty'r Felin Surgery is looking for a receptionist/administrative officer to work in a busy GP surgery based in Gorseinon.
The job purpose is to provide an efficient, friendly and confidential reception and administration service to doctors, staff and patients of Ty'r Felin surgery.
We are looking for someone who could work approximately 30 hours per week, Monday to Friday. These hours would be worked between 7.45am and 18.30pm on a rota basis. This position would be subject to a 6 month probationary period for which the full time rate of pay would initially be £18575 but would be pro rata for hours less than full time.
Main duties of the job
Dealing with patients and relatives, over the telephone and face to face, in a courteous and professional manner.
Arranging appointments for patients using the electronic booking system.
Processing repeat prescription requests within the required 48 hours.
Administration of medical reports and patient-related correspondence; data input via read-codes; summarising of new patient notes.
To deal with routine queries from patients, and to direct patients to other appropriate sources of information and assistance.
To scan and file hard copy documentation related to patient notes correctly and promptly.
To help ensure that the reception area is clean, tidy and well-maintained.
Ensuring that confidentiality is observed at all times.
In addition to their Main Responsibilities, the Receptionist would also be expected to carry out the following duties:
Other reception/admin duties, within reason, requested of them by the Practice Manager, Partners or nurse.
About us
The surgery has 9 partners and a salaried GP and has 11,300 patients in the Gorseinon and the surrounding areas.
Will be expected to provide cover for other Reception / Admin staff during times of sickness or annual leave.
To have concern for their own and their colleagues health and safety at all times and to inform the Health and Safety Officer of any concerns.
Job description
Job responsibilities
Job title: Reception / Admin Officer
Location: Ty'r Felin Surgery, Gorseinon, Swansea, SA4 4BY
Salary: £9.50 per hour and will be subject to a 6 month probationary period.
Hours: Monday to Friday. Your hours will be worked between 07:45am and 18:30pm.
Reporting to: Operational Supervisor
Job purpose
To provide an efficient, friendly and confidential reception and administration service to staff and patients of Ty'r Felin Surgery.
Main Responsibilities
1. Dealing with patients and relatives, over the telephone and face to face, in a courteous and professional manner.
2. Arranging appointments for patients using the electronic booking system.
3. Processing repeat prescription requests within the required 48 hours.
4. Administration of medical reports and patient-related correspondence; data input via read-codes; summarising of new patient notes.
5.To deal with routine queries from patients, and to direct patients to other appropriate sources of information and assistance.
6.To scan and file hard copy documentation related to patient notes correctly and promptly.
7. To help ensure that the reception area is clean, tidy and well-maintained.
8. Ensuring that confidentiality is observed at all times.
Additional responsibilities
In addition to their Main Responsibilities, the Receptionist would also be expected to carry out the following duties:
1. To carry out any other reception/admin duties, within reason, requested of them by the Practice Manager, Partners or nurse.
2. Will be expected to provide cover for other Reception / Admin staff during times of sickness or annual leave.
3. To have concern for their own and their colleagues health and safety at all times and to inform the Health and Safety Officer of any concerns.
Job description
Job responsibilities
Job title: Reception / Admin Officer
Location: Ty'r Felin Surgery, Gorseinon, Swansea, SA4 4BY
Salary: £9.50 per hour and will be subject to a 6 month probationary period.
Hours: Monday to Friday. Your hours will be worked between 07:45am and 18:30pm.
Reporting to: Operational Supervisor
Job purpose
To provide an efficient, friendly and confidential reception and administration service to staff and patients of Ty'r Felin Surgery.
Main Responsibilities
1. Dealing with patients and relatives, over the telephone and face to face, in a courteous and professional manner.
2. Arranging appointments for patients using the electronic booking system.
3. Processing repeat prescription requests within the required 48 hours.
4. Administration of medical reports and patient-related correspondence; data input via read-codes; summarising of new patient notes.
5.To deal with routine queries from patients, and to direct patients to other appropriate sources of information and assistance.
6.To scan and file hard copy documentation related to patient notes correctly and promptly.
7. To help ensure that the reception area is clean, tidy and well-maintained.
8. Ensuring that confidentiality is observed at all times.
Additional responsibilities
In addition to their Main Responsibilities, the Receptionist would also be expected to carry out the following duties:
1. To carry out any other reception/admin duties, within reason, requested of them by the Practice Manager, Partners or nurse.
2. Will be expected to provide cover for other Reception / Admin staff during times of sickness or annual leave.
3. To have concern for their own and their colleagues health and safety at all times and to inform the Health and Safety Officer of any concerns.
Person Specification
Qualifications
Essential
- Good overall standard of education is essential
- 5 GCSE's - 1 of which ideally would be in English
Desirable
- Customer service skills
- Good communication skills, able to listen to and advise on patients queries.
- Good IT skills (clinical software, Microsoft Office).
Knowledge and skills
Desirable
- Experience of working in a primary care / reception environment
- Knowledge of the read code system
- Understanding of the Vision clinical system
- Knowledge of NHS procedures: referrals, test results, complaints etc.
- Good understanding of medical terminology
- Welsh Speaking desirable but not essential
- Courteous and helpful to patients, colleagues and other healthcare professionals.
- Strives to ensure they provide the best possible service to internal and external customers.
- Sets and achieves high personal standards for the quality and accuracy of own work.
- At all times works to the very highest standards of patient confidentiality.
- Good communication skills, able to listen to and advise on patients queries.
- A sympathetic and understanding manner.
- Capable of contributing to departmental meetings.
- Capable of communicating ideas and suggestions to colleagues at all levels.
- Willing to assist the practice team with duties outside their remit, particularly during times of understaffing.
- Co-operates with other departments in order to ensure the best service for patients.
- Takes responsibility for solving problems.
- Adapts positively to changes in practice priorities, and adjusts own workload accordingly.
- A highly organised and methodical approach.
- Ability to balance a varied workload and to change personal work priorities where necessary.
Person Specification
Qualifications
Essential
- Good overall standard of education is essential
- 5 GCSE's - 1 of which ideally would be in English
Desirable
- Customer service skills
- Good communication skills, able to listen to and advise on patients queries.
- Good IT skills (clinical software, Microsoft Office).
Knowledge and skills
Desirable
- Experience of working in a primary care / reception environment
- Knowledge of the read code system
- Understanding of the Vision clinical system
- Knowledge of NHS procedures: referrals, test results, complaints etc.
- Good understanding of medical terminology
- Welsh Speaking desirable but not essential
- Courteous and helpful to patients, colleagues and other healthcare professionals.
- Strives to ensure they provide the best possible service to internal and external customers.
- Sets and achieves high personal standards for the quality and accuracy of own work.
- At all times works to the very highest standards of patient confidentiality.
- Good communication skills, able to listen to and advise on patients queries.
- A sympathetic and understanding manner.
- Capable of contributing to departmental meetings.
- Capable of communicating ideas and suggestions to colleagues at all levels.
- Willing to assist the practice team with duties outside their remit, particularly during times of understaffing.
- Co-operates with other departments in order to ensure the best service for patients.
- Takes responsibility for solving problems.
- Adapts positively to changes in practice priorities, and adjusts own workload accordingly.
- A highly organised and methodical approach.
- Ability to balance a varied workload and to change personal work priorities where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
