Receptionist/Administrator

Job description

Job responsibilities

Greet patients arriving at the Practice in a polite and friendly manner.

Answer telephone and deal with queries in a polite and friendly manner.

Check patients in for their appointments and make follow up appointments when appropriate using the Practice computer system.

Book appointments for patients both by phone and in person strictly adhering to the Practice appointment policy.

Process repeat prescriptions using the computer system.

Input new patient details onto the computer.

Sort & amalgamate all new patients medical records.

Open, date stamp and sort post.

Process all results received via the computer link and ensure any GP requested actions are dealt with accordingly.

Receive specimens from patients for hospital testing.

Ensure the specimen box is ready for collection by the courier at the allotted time.

Assist patients with form filling when required.

Check the appropriate message for the answer phone is on at lunchtimes and the end of the day.

Ensure that premises are left tidy and secure at the end of each session.

Carry out general administrative duties including photocopying, sending of faxes and filing as a key area of work which needs to be constantly kept up to date.

Oversee waiting rooms and consulting rooms to ensure they are kept tidy and stocked appropriately.

Provide administrative cover when required.

Occasional word processing work.

Ensure confidentiality is strictly adhered to at all times.

Any other general duties that may occasionally be required as directed by the Office Manager, Practice Manager or the Doctors.

Person Specification

Personal qualities

Essential

• Empathy and compassion
• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Qualifications

Essential

• GCSE English (C or above)

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Harbour Medical Practice

Address

1 Pacific Drive

Sovereign Harbour North

Eastbourne

East Sussex

BN23 6DW

Employer's website

https://www.harbourmedicalpractice.co.uk/ (Opens in a new tab)