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Care Navigator

Pendle View Medical Centre

The closing date is 22 September 2024

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Job summary

Do you want to make a difference by helping people and joining our patient support team? Our team was recently described as "helpful efficient and pleasure to deal with" by patients and other healthcare professionals.

An exciting opportunity has arisen at Pendle View Medical Centre in Brierfield Lancashire for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team.

Main duties to include dealing with incoming telephone calls confidently and signposting patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way. Our GP team work closely with the reception team to ensure patients' needs are fulfilled.

We use an econsult model (ACCURX) alongside telephone requests and arrange appropriate appointments with the support of the on call GP.

The role requires the need to deal with general enquires, liaising with clinicians and other members of staff, and involves some administrative duties as required.

Experience within General Practice and the ability to use EMIS Web software would be desirable but not essential.

We are looking to recruit an efficient, and enthusiastic person 25 hours a week on a rota basis. The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. Cover for extended hours from 6.30pm until 8.30pm one evening per week on a rota basis.

Main duties of the job

The suitable team-worker will need excellent customer service and communication skills and also be flexible for any sickness and holiday cover in a very busy, computerised surgery which is open 8am until 6.30pm plus extended hours until 8.30pm on a rota.

Previous experience desirable, though not essential as training will be provided.

Clerical and keyboard skills are essential.

About us

We are a 4 partner practice with over 8000 patients. We have a team of sessional GPs, a salaried GP, Nurses, Health Care Assistants, Clinical Pharmacists, receptions and administration teams. We have great links with the PCN clinical offering further varied appointments.

We are a research practice and we train doctors to become GPs and we have doctor and nurse students from UCLAN

There is the opportunity to join NHS Pension Scheme

Date posted

09 September 2024

Pay scheme

Other

Salary

£11.44 an hour National Minimum Wage as per Gov.uk Guidance on age range

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-24-0008

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • GCSE grade A to C in English and Maths

Additional

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionist
  • Friendly and approachable
  • Flexibility of working hours
  • Caring
  • Honest

Desirable

  • IT skills
  • Knowledge of microsoft products

Experience

Essential

  • Experience of dealing with the public,
  • Excellent telephone skills
  • Good IT Skills
  • Excellent communication skills
  • Ability to work under pressure
  • Initiative and common sense
  • Self-Motivator
  • An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

  • Previous work experience in General Practice with a knowledge of Emis Web
  • Previous work experience involving dealing with the public or customer care in a busy reception environment
  • Experience of routine administration tasks i.e. filing, record-keeping
Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • GCSE grade A to C in English and Maths

Additional

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionist
  • Friendly and approachable
  • Flexibility of working hours
  • Caring
  • Honest

Desirable

  • IT skills
  • Knowledge of microsoft products

Experience

Essential

  • Experience of dealing with the public,
  • Excellent telephone skills
  • Good IT Skills
  • Excellent communication skills
  • Ability to work under pressure
  • Initiative and common sense
  • Self-Motivator
  • An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

  • Previous work experience in General Practice with a knowledge of Emis Web
  • Previous work experience involving dealing with the public or customer care in a busy reception environment
  • Experience of routine administration tasks i.e. filing, record-keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Supervisor

June Bradshaw

june.bradshaw1@nhs.net

01282503904

Date posted

09 September 2024

Pay scheme

Other

Salary

£11.44 an hour National Minimum Wage as per Gov.uk Guidance on age range

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-24-0008

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


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