Pendle View Medical Centre

Receptionist

Information:

This job is now closed

Job summary

An exciting opportunity has arisen at Pendle View Medical Centre in Brierfield Lancashire for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team.

Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.

Will need to deal with general enquires, liaising with clinicians and other members of staff.

Involve some administrative duties as required.

Experience within General Practice and the ability to use EMIS Web software would be desirable.

Must demonstrate excellent IT skills and proficient in Microsoft Office applications is essential.

We are looking to recruit an efficient, enthusiastic person to work 25 hours a week on a rota basis. The hours of work will be 08:00 - 1:00 or 1:30 - 6:30 per day on a rota which may change at short notice to cover sickness and annual leave. Plus cover for extended hours until 8.30pm and occasional Saturday mornings.

Main duties of the job

The suitable team-worker will need excellent customer service/communication skills and also be flexible for any sickness/holiday cover in a very busy, computerised surgery which is open 8am 6.30pm plus extended hours until 8.30pm on a rota and some Saturday mornings.

Previous experience desirable, though not essential as training will be provided.

Clerical and keyboard skills are essential.

About us

We are a 4 partner practice with 7600 diverse patients, with a team of sessional GPs, a salaried GP, Physician Associate, Nurses, Health Care Assistants, Clinical Pharmacist, Psychology Associate receptions and admin teams. We are a research practice with 2 research nurses. We train doctors to become GPs and we have doctor and nurse students from UCLAN

Opportunity to join NHS Pension Scheme

Details

Date posted

01 October 2021

Pay scheme

Other

Salary

Depending on experience Pay award pending

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-21-0368

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of dealing with the public
  • Good written and oral skills
  • Excellent telephone skills
  • Good IT Skills
  • Excellent communications skills
  • Ability to work under pressure
  • Initiative and common sense
  • Self-Motivator
  • An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

  • Previous work experience in General Practice with a knowledge of clinical coding/Emis Web
  • Previous work experience involving dealing with the public or customer care in a reception environment
  • A demonstrable commitment to professional development
  • Experience of routine administration tasks i.e. filing, record-keeping

Additional

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionist
  • Friendly and approachable
  • Flexibility of working hours
  • Tidy appearance
  • Personable
  • Caring
  • Honest

Desirable

  • IT skills
  • Knowledge of microsoft products
Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of dealing with the public
  • Good written and oral skills
  • Excellent telephone skills
  • Good IT Skills
  • Excellent communications skills
  • Ability to work under pressure
  • Initiative and common sense
  • Self-Motivator
  • An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

  • Previous work experience in General Practice with a knowledge of clinical coding/Emis Web
  • Previous work experience involving dealing with the public or customer care in a reception environment
  • A demonstrable commitment to professional development
  • Experience of routine administration tasks i.e. filing, record-keeping

Additional

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionist
  • Friendly and approachable
  • Flexibility of working hours
  • Tidy appearance
  • Personable
  • Caring
  • Honest

Desirable

  • IT skills
  • Knowledge of microsoft products

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Manager

Sharon Robinson

s.robinson9@nhs.net

01282731756

Details

Date posted

01 October 2021

Pay scheme

Other

Salary

Depending on experience Pay award pending

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-21-0368

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


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