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Pendle View Medical Centre

Receptionist/Care Navigator

The closing date is 13 June 2025

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Job summary

An exciting opportunity has arisen at Pendle View Medical Centre in Brierfield Lancashire for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team.

Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.

Will need to deal with general enquires, liaising with clinicians and other members of staff.

Involve some administrative duties as required.

Experience within General Practice and the ability to use EMIS Web software would be desirable.

Must demonstrate excellent IT skills and proficient in Microsoft Office applications is essential.

We are looking to recruit an efficient, and enthusiastic person 25 hours a week on a rota basis.

The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. You will be required to cover extended hours from 6.30 pm until 8.30pm one evening per week on a rota basis.

Main duties of the job

The suitable team-worker will need excellent customer service/communication skills and also be flexible for any sickness/holiday cover in a very busy, computerised surgery which is open 8am 6.30pm plus extended hours until 8.30pm.

Previous experience desirable, though not essential as training will be provided.

Clerical and keyboard skills are essential.

About us

We are a 4 partner practice with just over 8000 diverse patients, with a team of sessional GPs, Nurses Associates, Health Care Assistants, Clinical Pharmacist and admin teams. We are a research practice with 1 research nurse. We are also a training practice and regularly have students on placement with us throughout the year.

There is also the opportunity to join NHS Pension Scheme.

Details

Date posted

29 May 2025

Pay scheme

Other

Salary

£12.21 an hour National Minimum Wage as per Gov.uk Guidance

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-05-2025

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Job description

Job responsibilities

JOB SUMMARY

  • Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  • To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

  • GCSE grade A to C (or equivalent) in Maths and English.

Experience

Essential

  • Experience of dealing with the public.
  • Good written and oral skills.
  • Excellent telephone skills.
  • Good IT Skills.
  • Excellent communications skills.
  • Ability to work under pressure.
  • Initiative and common sense.
  • Self-Motivator.
  • An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

  • Previous work experience in General Practice with a knowledge of Emis Web.
  • Previous work experience involving dealing with the public or customer care in a reception environment.
  • A demonstrable commitment to professional development.
  • Experience of routine administration tasks i.e. filing, record-keeping.

Additional

Essential

  • IT Skills (including knowledge of Microsoft products).
  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
  • Enthusiasm for the job.
  • Interest in the work of medical receptionist.
  • Flexibility of working hours.
  • Tidy appearance.
  • Personable.
  • Honest.

Desirable

  • Friendly and approachable.
  • Experience dealing with difficult patients.
  • Caring.
Person Specification

Qualifications

Essential

  • GCSE grade A to C (or equivalent) in Maths and English.

Experience

Essential

  • Experience of dealing with the public.
  • Good written and oral skills.
  • Excellent telephone skills.
  • Good IT Skills.
  • Excellent communications skills.
  • Ability to work under pressure.
  • Initiative and common sense.
  • Self-Motivator.
  • An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

  • Previous work experience in General Practice with a knowledge of Emis Web.
  • Previous work experience involving dealing with the public or customer care in a reception environment.
  • A demonstrable commitment to professional development.
  • Experience of routine administration tasks i.e. filing, record-keeping.

Additional

Essential

  • IT Skills (including knowledge of Microsoft products).
  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
  • Enthusiasm for the job.
  • Interest in the work of medical receptionist.
  • Flexibility of working hours.
  • Tidy appearance.
  • Personable.
  • Honest.

Desirable

  • Friendly and approachable.
  • Experience dealing with difficult patients.
  • Caring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Samantha Pilkington

samantha.pilkington5@nhs.net

Details

Date posted

29 May 2025

Pay scheme

Other

Salary

£12.21 an hour National Minimum Wage as per Gov.uk Guidance

Contract

Permanent

Working pattern

Part-time

Reference number

A2712-05-2025

Job locations

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ


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