Hough Green Health Park

Medical Receptionist / Care co-ordinator

Information:

This job is now closed

Job summary

We are looking for an enthusiastic Medical Receptionist to join our small but busy team based in Widnes. We are a 2 partner GP practice with 5100 patient list size.

Main duties of the job

The successful candidate will have previous experience working as a receptionist and customer care, EMIS Web and Docman 10 knowledge is desirable.

As well as booking appointments for patients you will be processing patient prescriptions, scanning patient documents, answering patient queries via email and other general office duties.

You must have good customer service skills, good computer skills, a polite telephone manner and understand the importance of confidentiality. You must have the ability to work well as part of a small team and must be flexible to fulfil the shift requirements.

About us

We offer free on site parking, uniform and NHS pension Scheme and 25 days holiday pro rata (plus bank holidays).

Full training will be provided for this role.

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2702-24-0000

Job locations

Hough Green Road

Widnes

WA8 4NJ


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare provider in a courteous, efficient and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

See Attached JD for further details

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare provider in a courteous, efficient and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

See Attached JD for further details

Person Specification

Knowledge and Skills

Essential

  • Flexibility of working hours/ able to work at the desired times
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgment, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Qualifications

Essential

  • Qualifications
  • English and Maths at GCSE Level C or equivalent
  • A demonstrable commitment to professional development

Desirable

  • Intermediate level Microsoft Office

Experience

Essential

  • Experience of working in a public reception environment
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients

Desirable

  • Experience of telephone switchboard operation
  • Experience of EMIS Web clinical system
  • Experience of Docman10 filing system
Person Specification

Knowledge and Skills

Essential

  • Flexibility of working hours/ able to work at the desired times
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgment, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Qualifications

Essential

  • Qualifications
  • English and Maths at GCSE Level C or equivalent
  • A demonstrable commitment to professional development

Desirable

  • Intermediate level Microsoft Office

Experience

Essential

  • Experience of working in a public reception environment
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients

Desirable

  • Experience of telephone switchboard operation
  • Experience of EMIS Web clinical system
  • Experience of Docman10 filing system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hough Green Health Park

Address

Hough Green Road

Widnes

WA8 4NJ


Employer's website

https://www.houghgreenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hough Green Health Park

Address

Hough Green Road

Widnes

WA8 4NJ


Employer's website

https://www.houghgreenhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Manager

Lucy Fonterigo

lucy.fonterigo4@nhs.net

01515115805

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2702-24-0000

Job locations

Hough Green Road

Widnes

WA8 4NJ


Supporting documents

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