SWL Training Hub Digital Facilitator

Job description

Job responsibilities

The Digital Care Co-Ordinators are expected to work as a team. They will be assigned to 1 or 2 specific areas in SWL (Kingston, Richmond, Croydon, Sutton, Merton and Wandsworth). The digital care co-ordinator is a flexible and proactive team member with the capacity to support the Primary Care Networks and practice teams to deliver patient facing support to their patients, in the transition to the digital era.

As a digital care co-ordinator, you will be expected to support patients registered at SWL GP Practices, to use digital technology. This role requires strong interpersonal skills as well as coaching, and mentoring skills. The post holder will be expected to establish and maintain key local relationships with practices, PCNS and patient groups within the SWL footprint, which actively contributes towards successful uptake of modern general practice tools among the population.

Digital care co-ordinators must stay informed on the developments in primary care and devise ways for them to be promoted and integrated with SWL patients.

Key Working Relationships

The postholders will be required to maintain good working relationships with a broad range of internal and external stakeholders, including:

SWL locality Training Hubs

SWL Primary Care Transformation team

SWL Change Managers

Clinical Leads

Primary Care Networks and member practices

SWL patient groups including Healthwatch

Community Groups

Community pharmacy

Corporate Responsibilities

Support the SWL ICS Training Hub and SWL ICB Primary Care Transformation Team to deliver high quality projects. This will be achieved through effectively fulfilling the main duties of the role detailed above.

Demonstrate sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from peers or the managerial and clinical lead as appropriate on any projects or work within the postholders remit.

Continuous Professional Development

The post holders will pursue a programme of CPD in accordance with any relevant professional registration or statutory requirements, whilst maintaining appropriate awareness of service provider requirements.

Training on specific software will be provided as part of the induction process.

Terms and Conditions of Service

The posts are subject to Terms and Conditions of Service.

The post holders will be required to comply with all policies and procedures issued by and on behalf of their employer, Merton Health on behalf of the SWL Training Hub

Information Security and Confidentiality

During the course of your employment, you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly relating to patients or staff.

All personal identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS Confidentiality Guidelines [Caldicott] and the Data Protection Act 1998 unless explicit written consent has been given by the person identified, or where information sharing protocols exist.

Data Protection

The post holders must, if required to do so, process records or information in a fair and lawful way.

They must hold and use data only for the specified, registered purposes for which it was obtained and disclose data only to authorised persons or organisations.

Corporate Governance

The post holders must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Risk Management

Responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations.

As an employee you will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co- operate with any investigations undertaken.

Employees will be required to adhere to all employer policies and procedures and attend statutory and mandatory training.

Person Specification

Qualifications

Essential

• * Degree or other evidence of academic study, research or significant initiatives in digital
• * Further training or experience in project management
• * Experience working with patients/members of the public

Desirable

• Experience of using or in depth understanding of programmes listed below:
• Primary clinical system (EMIS & Vision)
• Use of Clinical Data Entry Templates / Protocols
• Online consultation tools
• SMS / communication tools
• New Patient Online Registration
• MS Teams
• CPCS
• NHS App (NHS Login)
• Website Optimisation
• Video consultation tools
• Edenbridge Apex
• Remote Access
• Telephony systems
• Care Home information
• Patient Knows Best
• Experience in communicating with diverse group of patients and professionals
• Experience of providing training and development of training tools
• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• A good understanding of the health and social care environment and roles and responsibilities within it
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Problem solving skills and ability to respond to sudden unexpected demands.
• Knowledge of the NHS in SWL
• Knowledge of Training Hubs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)