Healthcare Assistant

Job responsibilities

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the Practice team
• Ensure accurate and legible notes for all consultations and treatments are recorded in the patient's notes
• Ensure the clinical computer system is up to date with accurated details recored
• Ensure accurate competion of all necessary documentation associated with patient health care and registration with the Practice
• Ensure collection and maintainance of statistical information require for regular and ad hoc reports
• Attend and participate in Practice meetings are required
• Assist in formulation of practice philosophy, strategy and policy
• Re-stocking and maintainence of clinical areas and consulting rooms
• Create and send recall letters for clinics
• Assist in seasonal and special projects as required, like flu campaign
• Ordering and display of health promotion materials

Experience

Essential

• Experience working directly in a healthcare assistant role, adult health and social care, learning support or public health/health improvement (including unpaid work)
• Experience working within a GP Practice

Desirable

• Demonstrates an understanding of Clinical Governance skill
• Health and Safety Awareness
• Basic first aid knowledge
• Basic knowledge about Blood Borne Diseases

Qualifications

Essential

• NVQ Level 2 in Health and Social Care or equivalent

Desirable

• Phlebotomy accredited
• Immunisation and Vaccination accredited
• Ear Syringing accredited (Training will be provided)

Knowledge and Skills

Essential

• Great communication skills
• Customer Service skills/ Patient focussed
• Ability to work as part of a team
• Computer skills
• Organisational skills
• Effective time management skills
• Confident around other Health Professionals
• Great communication skills
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Knowledge of community development approaches
• Knowledge of motivational coaching and interview skills
• Knowledge of VCSE and community services in the PCN

Personal Attribution

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Adaptable to change
• Commitment to reducing health inequalities and proactively working to reach people in all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly within a team or on own initiative

Desirable

• Full UK Driving license and own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).