Job summary
Were recruiting on behalf of our GP practices for this
position.
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Contact patients via SMS messaging, telephone and letter as necessary
- Book hospital transport and interpreters on request
- Photocopy and scan documents as requested as requested
- Send referrals using NHS mail
- Action emails to generic email account
- Check personal emails during work time
- Check Docman and complete workflows if applicable
Main duties of the job
- Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
- Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
- Handing completed repeat prescriptions to patient and checking
names and address.
- Be able to cover all reception position as necessary
- Handling payments using a card machine for travel and non nhs work
- Process appointment requests for today/future appointments from
patients by telephone and in person.
- Deal with visits/requests
About us
Bringing general practices together to work at
scale has been a policy priority for some years for a range of reasons,
including improving the ability of practices to recruit and retain staff; to
manage financial and estates pressures; to provide a wider range of services to
patients and to more easily integrate with the wider health and care
system.
While GP practices have been finding different
ways of working together over many years for example in super-partnerships,
federations, clusters and networks the NHS long-term plan and the new five-year frameworkfor the GP contract, published in January 2019, put a more formal
structure around this way of working, but without creating new statutory
bodies.
Since 1 July 2019, all except a handful of GP
practices in England have come together in around 1,300 geographical networks
covering populations of approximately 3050,000 patients. This size is
consistent with the size of primary care homes, which exist in many places in
the country, but much smaller than most GP federations. Around 50 networks,
usually in very rural areas, will cover a population of less than 30,000, but
most arebigger than 50,000.
Job description
Job responsibilities
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/paging system
- Have knowledge of how to report telephone faults to telephone provider
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/paging system
- Have knowledge of how to report telephone faults to telephone provider
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- - Education and Training
- - 2 GCSE grade A or B or C English and Maths
- - NVQ Level 2 in Health and Social Care and willing to work towards Level 3 or equivalent
Desirable
- - Qualified to NVQ level 3
- - GPA skills certificate
Personal Attributes
Essential
- - A demonstrable commitment to professional development
- - Willing to work towards GPA certification
Experience
Essential
- - Experience within an healthcare setting and/or similar role
- - Experience in caring for others
Desirable
- - Experience in GP Practice
- - Experience of EMIS Web clinical system and DOCMAN and AccuRx
- - Experience in Primary Care Setting
Knowledge and Skills
Essential
- - Strong administrative skills
- - Ability to provide quality patient care
- - Excellent IT Skills
- - Good interpersonal and communication skills
- - Good organisational skills
- - Good team working skills
- - Qualities or Attributes
- - An understanding and acceptance and adherence to the need for strict confidentiality
- - Able to work on own initiative
- - Able to work under pressure and remain calm
- - Flexible and adaptable
Desirable
- - Apply practice policies and standards and guidance
- - Discuss with other members of the team how the policies and standards and guidelines will affect own work
- - Participate in audit where appropriate
- - Complete online training
- - Communicate effectively with other team members
- - Communicate effectively with patients and carers
- - Recognize peoples needs for alternative methods of communication and respond accordingly
Person Specification
Qualifications
Essential
- - Education and Training
- - 2 GCSE grade A or B or C English and Maths
- - NVQ Level 2 in Health and Social Care and willing to work towards Level 3 or equivalent
Desirable
- - Qualified to NVQ level 3
- - GPA skills certificate
Personal Attributes
Essential
- - A demonstrable commitment to professional development
- - Willing to work towards GPA certification
Experience
Essential
- - Experience within an healthcare setting and/or similar role
- - Experience in caring for others
Desirable
- - Experience in GP Practice
- - Experience of EMIS Web clinical system and DOCMAN and AccuRx
- - Experience in Primary Care Setting
Knowledge and Skills
Essential
- - Strong administrative skills
- - Ability to provide quality patient care
- - Excellent IT Skills
- - Good interpersonal and communication skills
- - Good organisational skills
- - Good team working skills
- - Qualities or Attributes
- - An understanding and acceptance and adherence to the need for strict confidentiality
- - Able to work on own initiative
- - Able to work under pressure and remain calm
- - Flexible and adaptable
Desirable
- - Apply practice policies and standards and guidance
- - Discuss with other members of the team how the policies and standards and guidelines will affect own work
- - Participate in audit where appropriate
- - Complete online training
- - Communicate effectively with other team members
- - Communicate effectively with patients and carers
- - Recognize peoples needs for alternative methods of communication and respond accordingly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
