Engagement and Communications Officer

Job description

Job responsibilities

Communication and Engagement

• Collaborate with management to develop and implement an effective communications strategy based on our target audience.
• General administration tasks, such as sending emails, phone calls, writing up documents, filing.
• Support the production of printed publications, employing graphic design skills to create accessible and engaging content.
• Seeking and drafting content in plain language, ensuring materials are accessible and facilitating the distribution process.
• Work alongside other members of the team to develop and deliver effective communication and engagement to all staff, patients, third sector organisations and stakeholders.
• Create, write, update, and optimise content for the SPCN and associated stakeholders websites, digital newsletters, print publications and social media platforms which is in line with branding and accessibility guidelines.
• Ensure consistency in terms of voice, branding, messaging, and frequency of posting via communication platforms.
• Employ creative skills to create content that is engaging and appropriate to our diverse audiences.
• To assist in other ad hoc projects as directed by the Engagement and Communications Lead.
• Draft, proof, and share communications to various channels.
• Advise internal colleagues on the most appropriate methods of communicating messages to staff.
• To support with logistics arrangement of team engagement events and campaigns
• To help facilitate and support events in meetings of stakeholders and public members.
• Actively participate in the videography/photography projects in a variety of roles depending on the project, including but not limited to:

o Photographer

o Videographer

o Editor

o Director

o Producer

• Possess a good understanding of:

o Canva

o Adobe Creative Cloud Apps including but not limited to video production and graphic design. (or equivalent)

o Da Vinci Resolve (or equivalent)

o Microsoft Office Suite (PowerPoint, Word, Outlook, Loop, Teams, Excel)

o WordPress (or equivalent)

o Social media platforms including paid ads functions.

o AI Tools

o Digital cameras and associated equipment

Analytical and Judgement Skills

• Data collection and analysis from surveys and social media analytics.
• Support with production of reports based on data collected and make improvements where necessary based on findings.

Planning and Organising

• Prepare appropriate social media content, including a social media content calendar.
• Support the collation of e-bulletins, coordinating, drafting and editing content, ensuring accurate copy, consistent format and timely distribution, continuously measuring its effectiveness and advising on improvements.
• Support and deliver communications activity for key internal projects, events and initiatives as required.
• Planning details of and supporting events.
• Minute taking in meetings.
• Prepare videography/photography equipment and others comms resources/equipment as required, ensuring all equipment remains in a good state of use and ready to be used.
• Contribute to the effective and efficient use of resources.
• Maintain a list of communications equipment; ensuring it is in good working order.
• To always adhere to Communications Policy.

General Responsibilities

Training & Development

• Fully participate in training and development, meeting any, and all, requirements of any courses funded, or part-funded by the organisation.
• Take own responsibility for personal development.

Confidentiality

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. They may also have access to information relating to any part of the business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to staff, patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with PCNs policies and procedures, and the protection of personal and sensitive data.
• To always adhere to PCNs Information Security Policy, in particular ensuring that there are no breaches of confidentiality.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCNs Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensure all accidents are reported and investigated, follow up action taken as necessary.
• Maintain training in line with local policies.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, and rights.

Quality

The post-holder will strive to maintain quality and will.

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• To work in accordance with PCNs policies and guidelines at all times.
• Effectively manage own time, workload, and resources.
• To carry out other duties commensurate with the grade, as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE English C or equivalent
• GCSE Maths C or equivalent
• Level 3 Apprenticeship in relevant field or equivalent.
• Good oral and written communication skills

Desirable

• Degree in relevant field
• Experience in IT and digital sector

Competencies

Essential

• IT skills
• Communication
• Social media
• Video production
• Photography
• Graphic design
• Awareness of Equality & Diversity

Desirable

• Multitasking

Experience

Essential

• Good communication skills to enable effective communication with people at all levels.
• Ability to pick out key points from detailed and complex information and present them in a clear and concise manner.
• Ability to understand complex information and communicate it effectively.
• Creative skills and ability to find interesting ways of presenting information.
• Ability to manage own work independently, effectively prioritise tasks, work under pressure and meet multiple deadlines.
• Strong IT skills suitable for the tasks outlined in the job description, including working knowledge of Microsoft applications as well as an ability to learn to use new systems.
• Social media platform management skills.
• Willing and able to work out of usual office hours on occasion (with notice provided).
• Computer literate with the ability to use Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Loop.
• Ability to work independently and within a team
• Must be a well-organised, flexible and adaptive to changing corporate needs and able to prioritise and work autonomously.
• Experience working in communications in a primary care setting.
• Good understanding of accessibility in design.
• Good understanding of videography and photography

Desirable

• Understanding of how NHS operates and the relationship between national, local bodies and GPs.
• Working knowledge of GP surgeries
• Confidence in public speaking.
• Ability to troubleshoot and resolve technical issues with computers/apps/equipment

Personal Attributes

Essential

• Willing to undertake relevant training in the areas related to this role.
• Organised and able to cope with change.
• Work in a fast-paced environment.
• Good attention to detail.
• Reliable.
• Ability to work to tight deadlines and resist pressure with confidence.
• Well organised and flexible working attitude.
• Tactful and discrete aware of the confidential nature of the role (specific confidentiality agreements might be required upon appointment).
• Professional and positive.
• Adhering to SPCN core values and able to identify how these relate to the specific requirements of this role.
• Ability to work under pressure and use own initiative.

Desirable

• Dynamic and upbeat in fast-paced environments or uncertain situations.
• Driver with own vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Sutton Primary Care Networks

Railway Approach

Wallington

Surrey

SM6 0DZ