Job summary
The Role:
As a Digital Facilitator, you'll work alongside a dedicated
team to assist patients in SWL GP practices to embrace digital technology. Your
role will involve building relationships with practices, PCNs, and patient
groups to ensure that modern general practice tools are widely adopted.
Key Working Relationships:
You'll collaborate with various stakeholders, including SWL
locality Training Hubs, the Primary Care Transformation team, Change Managers,
Clinical Leads, Primary Care Networks, patient groups, community organizations,
and community pharmacies.
Corporate Responsibilities:
You'll support the SWL ICS Training Hub and SWL ICB Primary
Care Transformation Team by effectively fulfilling the main duties of your
role.
Main duties of the job
Main Duties:
Support the implementation of digital programs
in PCNs and practices, helping patients embrace digital offerings in primary
care.
Encourage patients to use digital tools
effectively and provide feedback to practices and the SWL primary care
transformation team.
Collaborate with the team to develop digital
support content, such as videos and podcasts, to facilitate patient training.
Evaluate the role and impact of the program on
patients.
Contribute to the development of best practices
and procedures through patient feedback.
Stay updated on NHS Digital policy issues and
technologies, providing training where necessary.
Deliver against objectives, prioritize workload,
and meet deadlines.
Establish working relationships with local
community pharmacy teams.
About us
Overview:
General practice has come a long way in embracing
information technology, and the digital GP record is now a cornerstone of
patient care. In today's digital age, people expect seamless interaction with
healthcare services through technology. While numerous digital strategies
promote online interactions, little support is available for patients to make
the most of these tools. The SWL Primary Care Transformation Programme, in partnership
with SWL Training Hub, is on a mission to change that.
We're seeking enthusiastic Digital Facilitators to join our
team and empower patients with the digital tools available to them. From online
consultations to patient access to medical records via the NHS app, our goal is
to make these technologies accessible and user-friendly for the communities we
serve.
Continuous Professional Development:
You'll engage in ongoing professional development, in line
with relevant professional registration or statutory requirements. Training on
specific software will be provided during the induction process.
Terms and Conditions of Service:
The posts are subject to standard terms and conditions, and
you'll comply with all relevant policies and procedures.
Job description
Job responsibilities
Please see attached Job Description Document for full role responsibilities and person specification.
Job description
Job responsibilities
Please see attached Job Description Document for full role responsibilities and person specification.
Person Specification
Qualifications
Essential
- Degree or other evidence of academic study, research, or significant initiatives in digital.
- Further training or experience in project management.
- Experience working with patients or the public.
- Experience in communicating with diverse groups of patients and professionals.
- Experience in providing training and developing training tools.
- Clear and effective communicator, both in writing and presentations.
- Strong problem-solving skills and the ability to respond to unexpected demands.
Desirable
- In-depth understanding of various digital programs, as mentioned in the Job Description.
- Knowledge of the NHS in SWL and Training Hubs.
Experience
Essential
- Experience in communicating with diverse group of patients and professionals
- Experience of providing training and development of training tools
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- A good understanding of the health and social care environment and roles and responsibilities within it
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Personal Qualities
Essential
- Passionate about digital and helping people use digital tools effectively to support patient care.
- Attention to detail combined with the ability to demonstrate good judgement, and analytical skills.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and training.
- An ability to maintain confidentiality and trust.
- Used to working in a busy environment and able to work effectively under pressure.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Commitment to continuing professional development.
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
- Technically literate, and also able to communicate complex digital solutions into laymans language.
- High-quality service ethic and committed to deliver excellence.
- Strong can do attitude with an innate ability to take initiative and work by yourself as well as in a team.
- Committed to the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Person Specification
Qualifications
Essential
- Degree or other evidence of academic study, research, or significant initiatives in digital.
- Further training or experience in project management.
- Experience working with patients or the public.
- Experience in communicating with diverse groups of patients and professionals.
- Experience in providing training and developing training tools.
- Clear and effective communicator, both in writing and presentations.
- Strong problem-solving skills and the ability to respond to unexpected demands.
Desirable
- In-depth understanding of various digital programs, as mentioned in the Job Description.
- Knowledge of the NHS in SWL and Training Hubs.
Experience
Essential
- Experience in communicating with diverse group of patients and professionals
- Experience of providing training and development of training tools
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- A good understanding of the health and social care environment and roles and responsibilities within it
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Personal Qualities
Essential
- Passionate about digital and helping people use digital tools effectively to support patient care.
- Attention to detail combined with the ability to demonstrate good judgement, and analytical skills.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and training.
- An ability to maintain confidentiality and trust.
- Used to working in a busy environment and able to work effectively under pressure.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Commitment to continuing professional development.
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
- Technically literate, and also able to communicate complex digital solutions into laymans language.
- High-quality service ethic and committed to deliver excellence.
- Strong can do attitude with an innate ability to take initiative and work by yourself as well as in a team.
- Committed to the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sutton Primary Care Networks
Address
Sutton Primary Care Networks
Railway Approach
Wallington
Surrey
SM6 0DZ
