Job summary
The Practice Manager lead role is applicable to all practice managers and deputy practice managers in Carshalton.
The specified role is to work
with Sutton Primary Care Networks to support and deliver effective
collaborative opportunities for general
practice and offer best
practice services to the
patients of Sutton.
This role will provide strong communication
links between the PCN Clinical Directors, PCN Leadership Team, PCN Services
with member practices including practice
clinical, management teams, other admin and clerical staff. It
will also support NHSE, ICB & PCN policy, initiatives and projects by
delivering suitable expertise and working knowledge of primary care to enable
effective at scale working.
The post holder will support improvements in
primary care networks and across the wider health and care community to enable workforce transformation and ensure
consistent delivery of high-quality
services to patients in their PCNs and for the Borough.
Main duties of the job
- Provide effective
communications to ensure all member practices are fully up to date with the
requirements and priorities of the PCNsto enable
them to deliver effective,
consistent and best practice primary care services.
- Support the PCN Leadership Team
to spread best practice and improve quality of primary care provision across
all the practices.
- To proactively read,
understand, disseminate and contribute to work around national specifications,
local enhanced services, other projects and proposals for out of hospital and
primary care service developments
- Work with others to create effective collaborations with all areas of health and care across
Sutton and to streamline services and eliminate operational and other
issues.
- To organise and manage regular
Sutton PM forums, inviting suitable visitors, making appropriate notifications,
keeping records of attendance and following up where practices are not
regularly represented, keeping notes of meetings
and making these available at timely intervals
particularly for those unable to attend.
- Provide specific support to the PCN Leadership Team on Sutton
specific initiatives and around
specialist skills held, project topics may include things like working at
scale, workforce planning, IT, shared policies and PMS review.
- Assist and guide other
Practice Managers or their deputies, where required, to build the resilience
of the workforce and help develop skills consistently across Sutton.
About us
The Sutton Primary Care Networks is the
collaborative vehicle for the four Sutton PCNs and the former Sutton GP
Federation working together as a single entity. We are a Community Interest
Company that aims to reinvest surpluses back into general practice and primary care
for the benefit of our practices and the people who form the communities we
serve.
Our four PCNs represent all 23 GP surgeries
around Sutton. Their collective footprints cover all of the London Borough of
Sutton and its residents who are able to access and benefit from the services
and improvements offered by Primary Care Networks.
The networks will have expanded neighborhood teams which will
comprise a range of staff such as GPs, pharmacists, district nurses, community
geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists,
joined by social care and the voluntary sector. Under the plans, all general
practices will be aligned to a PCN, covering 30,000-50,000 patients, with local
Enhanced services funded by CCGs and provided through the new network contracts
(see below). The networks will provide the structure and funding for services
to be developed locally, in response to the needs of the patients they serve.
It is important that community pharmacy teams are fully involved in the work of
their PCN.
Job description
Job responsibilities
Role Purpose
The Practice Manager lead role is to work
with Sutton Primary Care Networks to support and deliver effective
collaborative opportunities for general
practice and offer best
practice services to the
patients of Sutton.
This role will provide strong communication
links between the PCN Clinical Directors, PCN Leadership Team, PCN Services
with member practices including practice
clinical, management teams, other admin and clerical staff. It
will also support NHSE, ICB & PCN policy, initiatives and projects by
delivering suitable expertise and working knowledge of primary care to enable
effective at scale working.
The post holder will support improvements in
primary care networks and across the wider health and care community to enable workforce transformation and ensure
consistent delivery of high-quality
services to patients in their PCNs and for the Borough.
Key Responsibilities
- Provide effective
communications to ensure all member practices are fully up to date with the
requirements and priorities of the PCNs (both
individually and collaboratively) to enable
them to deliver effective,
consistent and best practice primary care services.
- Support the PCN Leadership Team
to spread best practice and improve quality of primary care provision across
all the practices in the PCN and Sutton.
- To proactively read,
understand, disseminate and contribute to work around national specifications,
local enhanced services, other projects and proposals for out of hospital and
primary care service developments.
- Work with others to create effective collaborations with all areas of health and care across
Sutton and to streamline services and eliminate operational and other
issues.
- To organise and manage regular
Sutton PM forums, inviting suitable visitors, making appropriate notifications,
keeping records of attendance and following up where practices are not
regularly represented, keeping notes of meetings
and making these available at timely intervals
particularly for those unable to attend. Ensure meetings are held in
line with the PCNs governance structure.
- Provide specific support to the PCN Leadership Team on Sutton
specific initiatives and around
specialist skills held, project topics may include things like working at
scale, workforce planning, IT, shared policies and PMS review.
- Assist and guide other
Practice Managers or their deputies, where required, to build the resilience
of the workforce and help develop skills consistently across Sutton.
- Support the development of appropriate training, development and workforce transformation for
practices ensuring that all practices
in each PCN are aware of available training
opportunities and are disseminating this to their staff.
- Work with the training hub to
develop an appropriate programme of training and education for Sutton practices
and the wider healthcare community and in line with HEE and local PCN requirements.
- Attending relevant
individual and joint PCN meetings, monthly Practice Managers Forum and ad hoc meetings as required. Ensuring
the minutes of meetings have been referenced and shared or the
information summarized and disseminated as appropriate to PM colleagues.
- Take responsibility for ensuring that national guidance is
interpreted locally in an appropriate
way.
- Communicate the priorities, plans and projects
of the PCNs to PM colleagues and the broader
non- clinical teams in own PCN and across Sutton where necessary.
- To work alongside and advise
the PCN development team to undertake PCN led initiatives and training days
e.g., PLTs, PCN workshops and Forums.
- To utilise key performance
information, (that maybe complex, sensitive or contentious). This may involve
overcoming barriers to understanding, to large groups in an antagonistic or
hostile setting and/or where expert opinion differs.
- To work collaboratively with
the PCN and advise on how best to integrate the PCN teams with general practice
and work together to overcome any barriers to cohesion.
Job description
Job responsibilities
Role Purpose
The Practice Manager lead role is to work
with Sutton Primary Care Networks to support and deliver effective
collaborative opportunities for general
practice and offer best
practice services to the
patients of Sutton.
This role will provide strong communication
links between the PCN Clinical Directors, PCN Leadership Team, PCN Services
with member practices including practice
clinical, management teams, other admin and clerical staff. It
will also support NHSE, ICB & PCN policy, initiatives and projects by
delivering suitable expertise and working knowledge of primary care to enable
effective at scale working.
The post holder will support improvements in
primary care networks and across the wider health and care community to enable workforce transformation and ensure
consistent delivery of high-quality
services to patients in their PCNs and for the Borough.
Key Responsibilities
- Provide effective
communications to ensure all member practices are fully up to date with the
requirements and priorities of the PCNs (both
individually and collaboratively) to enable
them to deliver effective,
consistent and best practice primary care services.
- Support the PCN Leadership Team
to spread best practice and improve quality of primary care provision across
all the practices in the PCN and Sutton.
- To proactively read,
understand, disseminate and contribute to work around national specifications,
local enhanced services, other projects and proposals for out of hospital and
primary care service developments.
- Work with others to create effective collaborations with all areas of health and care across
Sutton and to streamline services and eliminate operational and other
issues.
- To organise and manage regular
Sutton PM forums, inviting suitable visitors, making appropriate notifications,
keeping records of attendance and following up where practices are not
regularly represented, keeping notes of meetings
and making these available at timely intervals
particularly for those unable to attend. Ensure meetings are held in
line with the PCNs governance structure.
- Provide specific support to the PCN Leadership Team on Sutton
specific initiatives and around
specialist skills held, project topics may include things like working at
scale, workforce planning, IT, shared policies and PMS review.
- Assist and guide other
Practice Managers or their deputies, where required, to build the resilience
of the workforce and help develop skills consistently across Sutton.
- Support the development of appropriate training, development and workforce transformation for
practices ensuring that all practices
in each PCN are aware of available training
opportunities and are disseminating this to their staff.
- Work with the training hub to
develop an appropriate programme of training and education for Sutton practices
and the wider healthcare community and in line with HEE and local PCN requirements.
- Attending relevant
individual and joint PCN meetings, monthly Practice Managers Forum and ad hoc meetings as required. Ensuring
the minutes of meetings have been referenced and shared or the
information summarized and disseminated as appropriate to PM colleagues.
- Take responsibility for ensuring that national guidance is
interpreted locally in an appropriate
way.
- Communicate the priorities, plans and projects
of the PCNs to PM colleagues and the broader
non- clinical teams in own PCN and across Sutton where necessary.
- To work alongside and advise
the PCN development team to undertake PCN led initiatives and training days
e.g., PLTs, PCN workshops and Forums.
- To utilise key performance
information, (that maybe complex, sensitive or contentious). This may involve
overcoming barriers to understanding, to large groups in an antagonistic or
hostile setting and/or where expert opinion differs.
- To work collaboratively with
the PCN and advise on how best to integrate the PCN teams with general practice
and work together to overcome any barriers to cohesion.
Person Specification
Qualifications
Essential
- - Experience of continued and present working at a senior management level in general medical practice in Sutton (to include all or some of the standard functions such as HR, finance, premises, IT and general administration)
- - Achievement of an accredited leadership diploma or certificate programme or a commitment to undertake one in the next 18 months from commencement of the role.
- - In-depth understanding of CQC requirements, key lines of enquiries and best practice.
- - Communication skills
- - Management skills
- - Working knowledge of Microsoft Office with strong keyboard skills
- - Committed to continuous improvement of customer focused services and key values of the NHS Long Term Plan
- - High energy levels, drive and enthusiasm
- - Strong team working and an ability to recognise the contribution of others
- - Ability to interact well with staff at all levels in organisations
- - Ability to manage and resolve conflict
Desirable
- - In-depth understanding of NHS reforms, policy framework and organisations.
Person Specification
Qualifications
Essential
- - Experience of continued and present working at a senior management level in general medical practice in Sutton (to include all or some of the standard functions such as HR, finance, premises, IT and general administration)
- - Achievement of an accredited leadership diploma or certificate programme or a commitment to undertake one in the next 18 months from commencement of the role.
- - In-depth understanding of CQC requirements, key lines of enquiries and best practice.
- - Communication skills
- - Management skills
- - Working knowledge of Microsoft Office with strong keyboard skills
- - Committed to continuous improvement of customer focused services and key values of the NHS Long Term Plan
- - High energy levels, drive and enthusiasm
- - Strong team working and an ability to recognise the contribution of others
- - Ability to interact well with staff at all levels in organisations
- - Ability to manage and resolve conflict
Desirable
- - In-depth understanding of NHS reforms, policy framework and organisations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Sutton Primary Care Networks
Address
Sutton Primary Care Networks
Railway Approach
Wallington
Surrey
SM6 0DZ
