Business Manager

Job description

Job responsibilities

Provide leadership and oversee delivery of all aspects of TMGP business including financial planning and management, strategy and transformation, operational delivery and quality/compliance. The role will work closely with the GP Partner team and Senior Management Team, to ensure there is a culture of continuous improvement and excellent patient-centred care, which not only adheres to, but helps to define best practice for Primary Care. Regularly review and refine the leadership/organisational structure and governance mechanisms and continuously develop capacity/capability across the whole organisation.

Experience of primary care management is essential for this role. The ideal candidate will have proven people management, communication, organisational and IT skills within the General Practice setting and ideally experience of working in other NHS organisations. An understanding of practice finance and business knowledge is deemed essential for this role, alongside ensuring practice income is maximised and new business opportunities are proactively sought.

The ideal candidate will need to demonstrate the ability to deal with multiple tasks and work well under pressure, in addition to managing change for the surgery and working closely within our region and PCN.

The Business Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice. In particular, the role will support the Partners in areas of project management, personnel management, management of patient and clinical information and general administrative duties. At all times the post holder must act in a manner consistent with the code of conduct and appearance representing the Practice and the NHS. The role holder will lead by example by being organised, punctual and have good visibility across both sites of the practice.

Person Specification

Experience

Essential

• Have a solid understanding of the principles and practice of managing health care organisations
• Comprehensive knowledge of NHS contracts, in particular those associated with Primary Care and the broader regulatory and commissioning environment; including CQC regulatory framework
• Professional knowledge and experience in at least three of the following areas:
• - Managing Finance
• - Human Resources
• - Operational Management
• - Management of Clinical Services
• - Service redesign and development
• - Strategic development and change management
• - Managing Complaints
• Have a good understanding of the political environment at both national and local level and the potential impact of this on General Practice
• Experience of working with external stakeholders and forming constructive and enduring relationship
• Experienced in horizon scanning, developing bids and preparing business cases
• A proven track record of responding promptly to new information and overcoming challenges by adapting to change

Desirable

• Experience of working as a PCN or Practice Manager

Qualifications

Essential

• Current experience of practice management in a general practice setting
• Experience of confidentiality, team working and team leading.
• High level of IT experience
• HR experience
• Financially astute
• Problem solving
• Empathy and understanding
• Must be reliable and enthusiastic
• Educated to degree level or equivalent
• Experience of SystmOne

Desirable

• Track record of continual professional development in leadership related areas
• Educated to Post-Graduate or Masters Level or equivalent in a business-related subject area
• Formal qualification in HR and/or Management
• A good understanding of AI in General Practice and how this can be harnessed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trafalgar Medical Group Practice

Address

25 Osborne Road

Southsea

Portsmouth

Hampshire

PO5 3ND

Employer's website

https://www.trafalgarmedicalgrouppractice.co.uk/ (Opens in a new tab)