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Watling Street Practice

Medical Receptionist

The closing date is 30 June 2025

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Job summary

Based in Watling Street Practice @ Great Holm, this is a fantastic opportunity for a reliable and friendly receptionist to join our team.

As the first point of contact for patients, you will handle enquiries with professionalism and empathy. You will also be responsible for administrative duties such as appointment scheduling and maintaining patient records.

If you have excellent communication skills and thrive in a fast-paced environment, wed love to hear from you.

Hours, Salary and Benefits

  • £12.21 per hour
  • An excellent NHS pension scheme
  • A minimum 25 days annual leave (pro-ratad), plus bank holidays, increasing to 33 days with length of service
  • NHS Discounts with a massive number of retailers (with a Bluelight card)
  • Wellbeing resources available free to all staff

Shift Pattern 24.5 hours per week

Conversations around flexible working and compressed hours are encouraged.

  • Monday: 1pm 6:30pm
  • Tuesday: 1pm 6:30pm
  • Wednesday: 8am 5pm
  • Thursday: Day Off
  • Friday: 8am 2pm

Main duties of the job

As a Medical Receptionist working in Primary Care, you will be the face of the practice; together with your colleagues you will be supporting our patients, and the clinical teams that care for them.

The role is varied - no two calls are the same - and you will be responsible for making sure patients are dealt with in an efficient and friendly manner.

Your primary place of work will be Watling Street Practice @ Great Holm, but you will be expected to work from our Shenley Church End and Stony Stratford sites on a regular basis.

About us

Our ethos is to treat patients as we would expect our family members to be treated. We are proud of our caring and supportive team approach and it is important that the successful applicant fits well within our team.

We pride ourselves on being a modern, forward thinking general practice whilst retaining traditional values.

As Watling Street Practice, our three sites are within Stony Stratford, Great Holm and Shenley Church End. We are part of the Watling Street Primary Care Network and have a community team including nurses, social prescribers and social work assistant supporting our patient populations.

We strive to provide high quality, readily accessible medical and preventative health care within a well organised, efficient, up-to-date, friendly and caring environment.

Details

Date posted

30 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2688-2505-GHRC

Job locations

Kensington Drive

Great Holm

Milton Keynes

MK89HN


Job description

Job responsibilities

Main Responsibilities and Duties

  • Booking appointments for patients with the appropriate medical professional
  • Dealing with general enquiries from patients and visitors
  • Assisting patients to complete new registration forms
  • Supporting colleagues to maintain an efficient and friendly atmosphere
  • Assisting with any other administration required

About You

  • A customer service professional with a kind and courteous manner.
  • You have high levels of accuracy and understand the importance of getting information correct at all times.
  • You are resilient in the face of difficult situations, offering support and understanding to our patients.
  • You will be used to a fast-paced environment with a varied task list and tight deadlines.
  • You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.

Job description

Job responsibilities

Main Responsibilities and Duties

  • Booking appointments for patients with the appropriate medical professional
  • Dealing with general enquiries from patients and visitors
  • Assisting patients to complete new registration forms
  • Supporting colleagues to maintain an efficient and friendly atmosphere
  • Assisting with any other administration required

About You

  • A customer service professional with a kind and courteous manner.
  • You have high levels of accuracy and understand the importance of getting information correct at all times.
  • You are resilient in the face of difficult situations, offering support and understanding to our patients.
  • You will be used to a fast-paced environment with a varied task list and tight deadlines.
  • You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.

Person Specification

Experience

Essential

  • Experience working with the public, both face to face and over the telephone

Desirable

  • Experience within Primary Care
  • Experience with SystmOne would be an advantage, however full training will be provided.
Person Specification

Experience

Essential

  • Experience working with the public, both face to face and over the telephone

Desirable

  • Experience within Primary Care
  • Experience with SystmOne would be an advantage, however full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Watling Street Practice

Address

Kensington Drive

Great Holm

Milton Keynes

MK89HN


Employer's website

https://www.stonymedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Watling Street Practice

Address

Kensington Drive

Great Holm

Milton Keynes

MK89HN


Employer's website

https://www.stonymedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Coordinator

Jacobi Maro

wsp.peopleteam@nhs.net

01908082522

Details

Date posted

30 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2688-2505-GHRC

Job locations

Kensington Drive

Great Holm

Milton Keynes

MK89HN


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