Job summary
An exciting opportunity has arisen for an enthusiastic and
flexible Receptionist to join our busy 5 partner Practice for 20-25 hours a week.
Our practice requires highly organised and motivated individuals
to provide comprehensive front of house and administrative services to support
the Practice.
Applicants should have excellent customer service,
organisational and computer skills. Knowledge of medical terminology and
experience of the EMIS Web computer system would be an advantage, although full
training will be provided to the successful candidate.
The ability to work well within our team and on your own
initiative is essential.
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIES
To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Provide care navigation to the most appropriate services for patients.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter patient information on to the computer as required.
Chaperoning patients and visitors when necessary.
About us
St Georges Medical Centre is a busy Practice with a population size of 9500 patients.
We have a large clinical team of 5 GP partners, 4 Salaried GPs, 1 ANP, 3 Practice Nurses, 2 Health care assistants and 1 phlebotomist. We are also a training Practice and currently have 5 GP trainees at the Practice, as well as medical students.
St Georges runs a dedicated community Ophthalmology clinic on site and hosts a number of community services, such as diabetes, podiatry, orthotics and minor surgery.
At St Georges our aim is to deliver the best possible healthcare to our patients and support one another in that process. We always welcome new ideas and actively encourage fresh ways of working at all levels. We are always challenging existing work practices to ensure continuous improvement in all that we do.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- To
ensure an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using
your own judgement and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Provide
care navigation to the most appropriate services for patients.
- Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter
requests for home visits into the visit book, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.
- Advise
patients of relevant charges for private (non Personal Medical Services)
services, accept payment and issue receipts for same.
- Enter
patient information on to the computer as required.
- Chaperoning
patients and visitors when necessary.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, Practice Manager or Reception Manager.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- To
ensure an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using
your own judgement and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Provide
care navigation to the most appropriate services for patients.
- Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter
requests for home visits into the visit book, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.
- Advise
patients of relevant charges for private (non Personal Medical Services)
services, accept payment and issue receipts for same.
- Enter
patient information on to the computer as required.
- Chaperoning
patients and visitors when necessary.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, Practice Manager or Reception Manager.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCE/GCSE Mathematics
- GCE/GCSE English
- IT literate including experience in using Word and Excel at intermediate level.
Desirable
- Experience in using EMIS clinical software.
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
Desirable
- Experience of complex administration and record keeping in an office environment.
- Experience of working in within a busy General Practice Office environment.
- Familiarity with a variety of windows-based software and windows / network environment.
- Practical experience of clinical computerised recording systems.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCE/GCSE Mathematics
- GCE/GCSE English
- IT literate including experience in using Word and Excel at intermediate level.
Desirable
- Experience in using EMIS clinical software.
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
Desirable
- Experience of complex administration and record keeping in an office environment.
- Experience of working in within a busy General Practice Office environment.
- Familiarity with a variety of windows-based software and windows / network environment.
- Practical experience of clinical computerised recording systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
