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Imperial Medical Practice

Apprentice Care Navigator

The closing date is 18 February 2026

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Job summary

Imperial Medical Practice are looking for an Apprentice Care Navigator to join our friendly team. Potential candidates must be flexible, have excellent customer service skills and be confident in dealing with patients face to face and on the telephone. You will be dealing with tasks such as: prescriptions, making appointments, dealing with patient queries, registering patients, monitoring requests via email and other admin tasks.

The job is varied and very busy, you will be working between the hours of 8am- 6.30pm Monday to Friday (36 hours per week, including protected study time)

Main duties of the job

Duties can include but are not limited to:

- greeting and directing patients - effective use of the appointment system - booking appointments - processing of information and assisting patients as required. - To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

We expect the candidate to be open to all tasks within primary care. We offer full training and support. Primary care is not for everyone, and it is challenging but also rewarding at the same time. It is hard work, and no day is the same. We need an "all-rounder" to help in areas of admin and reception along with coding and letters etc.

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Apprenticeship

Duration

2 years

Working pattern

Full-time

Reference number

A2683-26-0000

Job locations

47-49 Imperial Road

Exmouth

Devon

EX8 1DQ


Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • A demonstratable commitment to professional development
  • Typing/IT qualifications
Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • A demonstratable commitment to professional development
  • Typing/IT qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Imperial Medical Practice

Address

47-49 Imperial Road

Exmouth

Devon

EX8 1DQ


Employer's website

https://www.imperialmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial Medical Practice

Address

47-49 Imperial Road

Exmouth

Devon

EX8 1DQ


Employer's website

https://www.imperialmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Alice Sampson

alice.sampson1@nhs.net

01395280360

Details

Date posted

03 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Apprenticeship

Duration

2 years

Working pattern

Full-time

Reference number

A2683-26-0000

Job locations

47-49 Imperial Road

Exmouth

Devon

EX8 1DQ


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