Dispenser

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed with in accordance with practice policy

g. Safe disposal of returned and / or out of date medicines

h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

i. Providing patients with advice regarding all prescription matters

j. Process prescription requests via email, phone, fax, face-to-face and online

k. Processing Dossett boxes

l. Assisting the Dispensary Manager in the preparation of monthly returns

m. Maintaining a clean and safe working environment at all times

n. Maintain accurate records at all times, read coding entries appropriately

Secondary Responsibilities

In addition to the primary responsibilities, the dispenser may be requested to:

a. Partake in audit as directed by the audit lead

b. Provide guidance for trainee dispensary staff and students as necessary

c. Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• GCSE (or equivalent) English & Maths at Grade 4 (C) or above
• Qualified Dispenser (NVQ Level 2)

Desirable

• GCSE (or equivalent) Science at Grade 4 (C) or above

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Capable of managing payments (invoices, cash etc)
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Desirable

• Systmone user skills

Experience

Essential

• Experience working with the general public/patients
• Experience of working in a dispensary

Desirable

• Experience of working in primary care
• Broad knowledge of General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ammonite Health Partnership

Address

Bridport Medical Centre

West Allington

Bridport

Dorset

DT6 5BN

Employer's website

https://www.bridportmedicalcentre.co.uk/ (Opens in a new tab)