Job responsibilities
Key responsibilities
The following list
outlines the primary responsibilities of the PA to the practice manager.
Occasionally, there may be a need to perform additional tasks, which will
depend on factors such as workload and staffing levels:
Assisting the practice manager as needed in projects,
systems, and procedures ensuring compliance with CQC
Maintaining and updating our practice portal TEAMNET
Providing requested key performance information to
management and other providers
Executing tasks as directed by the Practice Manager
related to change management and continuous improvement
Assisting the Practice Manager in monitoring compliance
with health and safety regulations, offering guidance and leadership to staff
and completing risk assessments
Arranging maintenance when instructed to by the Practice
Manager
Provide administrative support for compliance registers,
and ensuring DBS checks are conducted
Compiling and sustaining precise and comprehensive HR
records that include training records
Coordinating both internal and external meetings,
including Organising Patient Participation Group (PPG), preparing agendas,
presentations and generating minutes
Assisting the Practice Manager in promoting marketing
initiatives and enhancing the practice's visual presence
Drafting the practice newsletter on a quarterly basis and
keeping our practice leaflet up to date
Assisting the Practice Manager in maintaining the practice
online presence including; website, facebook page, google reviews and notice boards
and NHS Choices websites
Efficiently monitoring the Friends and Family Test
With the Practice Manager to establish and monitor practice
performance targets, identifying areas for improvement to enhance patient
services
Support with succession planning
Assist in reviewing and updating of
practice policies, procedures and other practice documents
Manage asset registers as directed
Maintain a working knowledge of PCN and
ICB initiatives
Inducting new staff
Keep our staff handbook relevant and up to date
Assist leading in equality, diversity and inclusion
Creating job adverts and publishing on NHS jobs, collating applicants and assisting in shortlisting and the interview process
Generic Responsibilities
Equality, Diversity,
and Inclusion:
A positive attitude
and proactive action in support of Equality, Diversity, and Inclusion
(ED&I) are essential for creating an environment where individuals can
reach their full potential. This commitment to ED&I is crucial for
operational efficiency, aligning with moral principles, and complying with
legal requirements. Patients and their families have the right to fair
treatment, involvement in their care decisions, and respect without
discrimination based on various factors, including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex, or sexual orientation. Patients also have the
responsibility to treat fellow patients and our staff with dignity and
respect.
Safety, Health,
Environment, and Fire:
Our Practice is
dedicated to supporting and promoting staff health, wellbeing, and safety.
The post holder is responsible for managing and assessing risks within their
area of responsibility, implementing measures to protect staff and patients,
and ensuring work areas and practices comply with health, safety, and
security regulations. All personnel have a duty to prioritise health and
safety for themselves, their team, and others and to collaborate with
employers to ensure compliance with health and safety requirements. Personnel
are expected to adhere to various legislations, including the Health and
Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act
1995, Fire Precautions (workplace) Regulations 1999, Coronavirus Act 2020, and
other relevant statutory legislation.
Confidentiality:
Maintaining
confidentiality is of utmost importance at Whittington Moor Surgery. Patients
and staff trust us with sensitive information regarding their health and
care, and it is essential for all staff to respect their privacy and uphold
confidentiality.
Quality and
Continuous Improvement:
To enhance the
quality of our practice, all personnel are encouraged to not only focus on
what they do but also on how they can achieve it. Continuous improvement is a
shared responsibility. Staff are expected to identify opportunities for
improvement, share best practices, and contribute to discussions aimed at
enhancing patient care. We promote a culture of continuous improvement, where
staff members are encouraged to make suggestions and actively participate in
investigations and root cause analyses during serious incidents.
Induction:
All new staff members
are required to complete the induction program, and the Practice Management
team will provide support throughout the process.
Learning and
Development:
Training and
development are essential for equipping staff with the necessary skills,
knowledge, attitude, and competences to excel in their roles. Staff members
are required to complete mandatory training as directed by management and
assess their own learning needs. They are also expected to mentor team
members, share knowledge gained, and provide educational support to patients,
carers, families, and colleagues.
Collaborative
Working:
Recognising the
importance of collaborative working, staff members should understand their
roles and scopes and be open to potential development over time. Effective
time management is crucial, and teamwork is essential in multidisciplinary
environments. Effective communication, delegation, and clear plans are
emphasized to ensure effective collaboration.
Managing Information:
Staff members are
encouraged to use technology and appropriate software to aid in managing
care, presenting information, and processing data accurately using relevant
codes for monitoring and audit purposes.
Service Delivery:
Detailed information
about policies and procedures related to service delivery will be provided
during the induction process. Staff members are expected to adhere to organisation
policies, ensuring protocol compliance.
Security:
Security is the
responsibility of all personnel. Vigilance is essential, and any suspicious
activity should be reported promptly. Codes for door locks and password
controls must be kept confidential and secure.
Professional Conduct:
All staff members are
required to dress appropriately for their roles.
Leave:
Personnel are
entitled to take leave, and line managers should ensure that staff members
are given the opportunity to take a minimum of 23-28 days' leave pro rata
each year, encouraging them to utilise their full leave entitlement. Public
holidays will be calculated on a pro-rated basis based on the number of hours
worked.
Notes: The job description and specification may be amended
to facilitate development of this role in discussion and agreement with the Practice
and the post holder.
All personnel should be prepared to accept additional or
surrender existing duties to enable the efficient running of the Practice
