Job responsibilities
THE VAUXHALL
PRACTICE
JOB TITLE: MEDICAL SECRETARY
REPORTS
TO: ASSISTANT PRACTICE MANAGER
HOURS: Job Share of 35 hours per week
Job Summary:
To provide secretarial services to the Doctors and allied healthcare professionals, the
Practice Manager and other staff when necessary.
Job
Responsibilities:
Typing of all
doctors referral letters and medical reports and invoices. Recording same in
patients computer notes.
Liaising with
hospital consultants and patients as required
Receiving
incoming and initiating outgoing telephone calls in order to facilitate timely
and appropriate communications with others, taking messages and dealing with
appropriate queries,
Keeping register
of all requests for medical reports from insurance companies for patients
applying for insurance, directing requests to appropriate doctor, copying
reports, completing payment details and sending to insurance companies and
maintaining current file of copy reports.
Monitoring all
requests for medical reports for patients from employers, insurers, solicitors
etc, directing requests to appropriate doctor, agreeing fees with doctor and
person making request, typing/copying handwritten reports and sending to
employers, insurers, solicitors etc with invoices as required.
Monitoring all
requests for patient notes, directing requests to appropriate doctor, agreeing
fees with doctor and person making request, copying notes and sending to
insurance companies/solicitors with invoices as required.
Producing posters
for health promotion and notices for patient information for use within the
practice.
Attending weekly
practice meeting and taking of and distributing minutes.
Producing headed
paper, practice leaflet and other stationery in house.
Additional duties
as requested from time to time by the Practice Manager and Assistant Practice
Manager.
Confidentiality:
In the course of seeking treatment patients entrust us
with, or allow us to gather sensitive information in relation to their health
and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately.
In the performance of the duties outlined in this job
description the post holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
Health and Safety:
The post holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health and Safety Policy, to include:
Using personal
security systems within the workplace to practice guidelines.
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective
use of training to update knowledge and skills,
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards.
Reporting
potential risks identified.
Equality and Diversity:
The post holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies and current
legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgemental and
resects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post holder will participate in any training
programme implemented by the practice as part of this employment, such as
training to include:
Participation in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The post holder will strive to maintain quality within
the practice and will:
Alert other team
members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and make
suggestions on ways to improve and enhance the teams performance.
Work effectively
with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources
Communication:
The post holder should recognise the importance of
effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of
Services:
The post holder will:
Apply practice
policies, standards and guidelines.
Discuss with
other members of the team how the policies, standards and guidelines will
affect their own work.
Participate in
audit where appropriate.
