Job summary
We are looking for an enthusiastic, experienced receptionist with administrative skills,to join our friendly, forward thinking practice team, to work 24 hours a week and provide a high quality service to our 11,300 patients. We work across 2 sites, one located in Welling & the other in New Eltham.
We are a GP training Practice (Bexley & Sidcup VTS).
High QOF Achievement
IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.
Main duties of the job
You should have an excellent telephone manner and be able to multitask alongside the team. A knowledge in basic computer skills would be of benefit.You should have previous experience of working in a reception area.
About us
We are a friendly, hardworking, organised team who would welcome you to join us.
Clinical team : 4 Partners,1 Nurse Practitioner,2 Pharmacist and have two Care Co-Ordinator's. We currently have three GP trainee's.
Supported with allied health professionals including practice nurses and a Medical Assistant.
Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job description
Job responsibilities
Duties and
Responsibilities:
-
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Making
patients aware of the appointment booking procedure
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information accurately
- Filing
and retrieving paperwork
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers
- re-stock consulting rooms as required
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Processing
and recording information in accordance with Practice procedures following Data Protection.
- Providing
clerical assistance including word/data processing, filing and
photocopying
Job description
Job responsibilities
Duties and
Responsibilities:
-
Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Making
patients aware of the appointment booking procedure
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information accurately
- Filing
and retrieving paperwork
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers
- re-stock consulting rooms as required
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Processing
and recording information in accordance with Practice procedures following Data Protection.
- Providing
clerical assistance including word/data processing, filing and
photocopying
Person Specification
Qualifications
Essential
- To have experience working in a busy reception area.
Person Specification
Qualifications
Essential
- To have experience working in a busy reception area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.