Job summary
The partners of Welling Medical Practice are looking for the right candidate to join our successful, dynamic team as our Practice Manager.
The role of Practice Manager will be to provide leadership and management skills to enable the practice to meet targets and objectives with a profitable, efficient, safe and effective working environment. You will work closely with the Partners of the practice to develop and maintain a safe and effective GP Surgery.
Main duties of the job
You will need to help with the main duties set out below however not exhaustive and can be discussed with the partners at the practice:
- Contribution to the implementation of services
- Quality and communications
- Health and Safety
- patient services management
- Equality and diversity
- Personal/Professional development
- Strategic management and planning
- Financial Management
- HR
- Confidentiality
- Information management and technology
- Flexibility
About us
Welling Medical Practice is a very reputable practice and GP Training practice in South East London, with a list size of approximately 11,500 patients. We have a dedicated, highly motivated clinical and supporting non-clinical team.
Our Clinical Team consists of 3 GP partners, Salaried GP, Nurse Practitioner, 3 Practice nurses with 3 Pharmacists in our Clinical Team.
We are a member of Clocktower PCN working with four other practices in the area.
Job description
Job responsibilities
Below is a list of the key roles that we wish you to undertake, however it is not exhaustive and can be discussed depending of your experience:
Human Resources:
- Oversee recruitment and retention of staff
- Managing staffing levels within target budgets
- Ensure that all staff are legally employed
- Monitor skill mix and deployment of the staff
- Support and mentor the staff both as individuals and team members
- manage day to day staffing or personnel issues
- Develop and implement effective staff appraisals and management system
Organisational:
- Develop practice protocols and procedures with review and update as required.
- Ensure that the practice premises are properly maintained and cleaned and that an adequate fire prevention and security systems are in place.
- To attend all mandatory training courses.
- To have good understanding of NHS England directions and communications to the practice.
- To develop polices, processes and protocols on the basis of NHS England directions and communications.
Patient Services:
- Ensure service development and delivery is in accordance with local and national guidelines.
- Ensure that practice complies with NHS England contractual obligations in relations to patient care.
- Oversee, develop and manage and effective appointment system
- Routinely monitor and assess practice performance against patient access and demand management targets
- Develop and implement an effective complaint management system
Information management and technology:
- Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT and regularly update the practice team
Motivate, support and monitor staff's use of IT; organise, oversee and evaluate IT training
Set targets/monitoring standards for data entry/collection
Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Liaise with the ICS regarding systems procurement, IT funding and national IT development programmes
Manage recording patient information and producing relevant reports
Check key performance indicators and Quality and Outcomes Framework (QoF) are met
Ensure that administrative support for the Chronic Disease Management of patients is efficient and in place with in financial targets.
Managing processes relevant to patient referrals
Manage key performance indicators for all locally enhanced services and maximise outcomes
Ensure processes like registering new patients, scanning notes, and medical reports are being done promptly and within target time frame.
Download documents/ data input
Ensuring practice is CQC Complaint at all time and staff are aware of policies and procedures
Maintain and update Practice website, information on surgery screens, practice leaflets, other documents and communications which is reflective of surgery processes, procedures and policies.
Confidentiality:
respect patients privacy and act appropriately to patients when gathering sensitive information in relation to their health and other matters
the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers as well as information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
such information may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
Ensuring job holders across the practice adhere to their individual responsibilities for infection control, health and safety; using a system of observation, audit, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge/skills, and initiate/manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, initiation of remedial / corrective action where needed
Actively identifying, reporting, and correcting health and safety/infection hazards immediately when recognised
Keeping own work areas and general / patient areas clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business with other sector managers(where appropriate)
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate regard for safeguarding and promoting the welfare of children.
Equality and diversity:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients/ carers/ colleagues
Behaving in a manner that is welcoming, non-judgmental and respects their circumstances, feelings, priorities, rights.
Personal/Professional development:
Quality:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions (directly/ under supervision)
Contribute to the effectiveness of the team by reflecting on own/ team activities, make suggestions to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
Contribution to the implementation of services:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job description
Job responsibilities
Below is a list of the key roles that we wish you to undertake, however it is not exhaustive and can be discussed depending of your experience:
Human Resources:
- Oversee recruitment and retention of staff
- Managing staffing levels within target budgets
- Ensure that all staff are legally employed
- Monitor skill mix and deployment of the staff
- Support and mentor the staff both as individuals and team members
- manage day to day staffing or personnel issues
- Develop and implement effective staff appraisals and management system
Organisational:
- Develop practice protocols and procedures with review and update as required.
- Ensure that the practice premises are properly maintained and cleaned and that an adequate fire prevention and security systems are in place.
- To attend all mandatory training courses.
- To have good understanding of NHS England directions and communications to the practice.
- To develop polices, processes and protocols on the basis of NHS England directions and communications.
Patient Services:
- Ensure service development and delivery is in accordance with local and national guidelines.
- Ensure that practice complies with NHS England contractual obligations in relations to patient care.
- Oversee, develop and manage and effective appointment system
- Routinely monitor and assess practice performance against patient access and demand management targets
- Develop and implement an effective complaint management system
Information management and technology:
- Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT and regularly update the practice team
Motivate, support and monitor staff's use of IT; organise, oversee and evaluate IT training
Set targets/monitoring standards for data entry/collection
Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Liaise with the ICS regarding systems procurement, IT funding and national IT development programmes
Manage recording patient information and producing relevant reports
Check key performance indicators and Quality and Outcomes Framework (QoF) are met
Ensure that administrative support for the Chronic Disease Management of patients is efficient and in place with in financial targets.
Managing processes relevant to patient referrals
Manage key performance indicators for all locally enhanced services and maximise outcomes
Ensure processes like registering new patients, scanning notes, and medical reports are being done promptly and within target time frame.
Download documents/ data input
Ensuring practice is CQC Complaint at all time and staff are aware of policies and procedures
Maintain and update Practice website, information on surgery screens, practice leaflets, other documents and communications which is reflective of surgery processes, procedures and policies.
Confidentiality:
respect patients privacy and act appropriately to patients when gathering sensitive information in relation to their health and other matters
the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers as well as information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
such information may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
Ensuring job holders across the practice adhere to their individual responsibilities for infection control, health and safety; using a system of observation, audit, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge/skills, and initiate/manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, initiation of remedial / corrective action where needed
Actively identifying, reporting, and correcting health and safety/infection hazards immediately when recognised
Keeping own work areas and general / patient areas clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business with other sector managers(where appropriate)
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate regard for safeguarding and promoting the welfare of children.
Equality and diversity:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients/ carers/ colleagues
Behaving in a manner that is welcoming, non-judgmental and respects their circumstances, feelings, priorities, rights.
Personal/Professional development:
Quality:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions (directly/ under supervision)
Contribute to the effectiveness of the team by reflecting on own/ team activities, make suggestions to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
Contribution to the implementation of services:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Experience
Essential
- Preferably a previous GP Practice Manager although not essential
Person Specification
Experience
Essential
- Preferably a previous GP Practice Manager although not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.