Senior Administrator

Alexandra Group Medical Practice

Information:

This job is now closed

Job summary

We are offering an exiting opportunity to apply for the Senior Administrator role at Alexandra Group Medical Practice.

A highly motivated individual, wanting to progress and excel their career. You would be the communications between management and staff, to be able to delegate the workload and work towards practice achievement.

The applicant needs to be flexible towards the practice needs and be able to accommodate between the working hours of 8am - 6.30pm. We look forward to receiving your application.

Main duties of the job

  • Maintaining & monitoring the Practice appointments system
  • Processing personal & telephone requests for appointments, visits and telephone consultations, & ensuring callers are directed to the appropriate healthcare professional
  • Adhere to Practice Policies & Procedures, & Employee Handbook conditions
  • Attend monthly staff training for mandatory training
  • Help deliver QOF targets for the practice.
  • To support management with continuous improvement of the practice.
  • Able to do basic admin duties. i.e booking appointments, covering reception, taking calls, scanning.
  • Any other reasonable tasks requested by Management
  • Delegate to reception and admin
  • Keep track of staff training, arranging training needs if required.
  • Working closely with the Practice Manager to handle day to day running of practice.

About us

We are a medium sized practice with just over 7,500 patients.

The practice has;

3 GP partners, 2 ANP's ,1 Practice nurses and 1 Phlebotomist.

12 admin staff.

We also have staff proved by the PCN who are fulfilling the ARRS roles.

We like to see ourselves as a small family, we try to support each other through our daily working life and would like welcome a new member.

Date posted

22 April 2024

Pay scheme

Other

Salary

£12.50 to £14 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2664-24-0006

Job locations

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN


Job description

Job responsibilities

Here at Alexandra Group Medical Practice, we are looking to recruit a Part-Time / Full-Time permanent Senior Administrator to join our practice team. Leading the patient experience for the surgery, is a key position which requires excellent communication skills, the ability to multi-task, effective task management and a positively focused approach.

This is a busy role which requires a calm, measured approach, an empathy for patients and the ability to re-prioritise throughout the day depending on the needs of the service.

We are a welcoming, supportive and hardworking team. We can offer the successful candidate a lovely working environment. The ideal candidate should have previous experience working within the NHS, General Practice and EMIS experience, QOF knowledge is required as it will be part of the role.

Any potential candidate must be organised, self-motivated, forward thinking and have excellent organisational, IT and customer service skills.

We require the applicants to have flexibility due to the nature of the business, this is to help us cover any deficiencies within our core working hours of 8am 6.30pm.

Unfortunately, due to the volume of applications we will only be contacting candidates who have been shortlisted.

Job description

Job responsibilities

Here at Alexandra Group Medical Practice, we are looking to recruit a Part-Time / Full-Time permanent Senior Administrator to join our practice team. Leading the patient experience for the surgery, is a key position which requires excellent communication skills, the ability to multi-task, effective task management and a positively focused approach.

This is a busy role which requires a calm, measured approach, an empathy for patients and the ability to re-prioritise throughout the day depending on the needs of the service.

We are a welcoming, supportive and hardworking team. We can offer the successful candidate a lovely working environment. The ideal candidate should have previous experience working within the NHS, General Practice and EMIS experience, QOF knowledge is required as it will be part of the role.

Any potential candidate must be organised, self-motivated, forward thinking and have excellent organisational, IT and customer service skills.

We require the applicants to have flexibility due to the nature of the business, this is to help us cover any deficiencies within our core working hours of 8am 6.30pm.

Unfortunately, due to the volume of applications we will only be contacting candidates who have been shortlisted.

Person Specification

Qualifications

Essential

  • GCSE English A to C

Desirable

  • IT skills Microsoft excel Experience with EMIS NVQ customer care

Experience

Essential

  • Excellent communication skills both verbally and virtually.
  • Must be able to always work in a calm and courteous manner.
  • Must be able to work on own initiative and as part of a team.
  • Experience of dealing with the public (GP practice desirable)
  • Neat and tidy appearance with appropriate work attire.
  • Good IT skills (word, excel, emails, docman, accurx)

Desirable

  • Worked previously in general practice.
  • Knowledge of EMIS WEB

N/A

Essential

  • N/A

Desirable

  • N/A
Person Specification

Qualifications

Essential

  • GCSE English A to C

Desirable

  • IT skills Microsoft excel Experience with EMIS NVQ customer care

Experience

Essential

  • Excellent communication skills both verbally and virtually.
  • Must be able to always work in a calm and courteous manner.
  • Must be able to work on own initiative and as part of a team.
  • Experience of dealing with the public (GP practice desirable)
  • Neat and tidy appearance with appropriate work attire.
  • Good IT skills (word, excel, emails, docman, accurx)

Desirable

  • Worked previously in general practice.
  • Knowledge of EMIS WEB

N/A

Essential

  • N/A

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Alexandra Group Medical Practice

Address

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN


Employer's website

https://www.alexandrapractice.org.uk/ (Opens in a new tab)

Employer details

Employer name

Alexandra Group Medical Practice

Address

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN


Employer's website

https://www.alexandrapractice.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Muhammed Miah

muhammed.miah1@nhs.net

01612713050

Date posted

22 April 2024

Pay scheme

Other

Salary

£12.50 to £14 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2664-24-0006

Job locations

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN


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