Job responsibilities
Job Summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Key
Tasks:
Welcome
patients and visitors to the Surgery in a courteous manner projecting a
positive and friendly image
Providing
general information, assistance and direction to patients in assessing
appropriate services
Answering
the telephone and transfer calls to the appropriate healthcare professional
Processing
personal and telephone requests for appointments, visits and consultations
Maintaining
and monitoring the practice appointment system as per the practice protocol
Registering
new patients and ensuring all necessary information is obtained and entering
electronically including identification checks
Updating
patients medical records as required
Filing,
emailing, photocopying and scanning organisational documents and records
Using
Docman (patient document management system) to scan and code correspondence
Facilitating
effective communication between patients, members of the extended health care
team and visitors
Processing
repeat prescriptions in accordance with practice guidelines
Checking,
filing and issuing prescriptions to patients and resolving any issues patients
may have in relation to a prescription request
Assisting
in typing referrals and reports together with processing referrals through the
e-referral system
Assisting
in processing non-NHS work such as insurance reports
Reporting
any problems with the premises, medical equipment or running of the practice to
the Manager
Ensuring
reception areas, noticeboards, entrance remains tidy and welcoming
Following
practice policies, procedures and protocols
Undertaking
any other administrative duties that may arise from time to time to assist in
the smooth running of the practice
Abiding
by all legislation in relation to patient information, data protection and
confidentiality
This
list is not exhaustive and gives a broad flavour of what type of work can be
expected to be carried out in a GP surgery.
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather sensitive information in relation to their health and other matters.
They do so in the confidence and have the right to expect that staff will
respect their privacy and act appropriately
In
the performance of the duties outlined in this Job Description, the post holder
may have access to confidential information relating to patients and their
carers, -Practice staff and other healthcare workers. They may also have
access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice many only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health
& Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, to include:
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Equality
and Diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues to include:-
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies and current
legislation
Respecting
the privacy dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings, priorities and rights
Personal/Professional
Development
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of your own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Attendance
at Protected Learning Team events
