Irwell Medical Practice

Admin Team Leader

The closing date is 10 October 2025

Job summary

To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

Main duties of the job

Please see attached job description and person specification for more information on what the role entails.

We welcome informal visits to the Practice. If this is something you would like to arrange, please contact Jessica Thompson or Jack Morris at irwellmedicalpractice@nhs.net

About us

Irwell Medical Practice is a consistently high QOF & Quality Framework achiever. In our last CQC inspection (2017) we were rated outstanding. We are dedicated to looking after our staff and have a real focus on health and wellbeing. We have a dedicated Health + Wellbeing Champion who staff have access to, we provide twice weekly fruit hampers for staff to enjoy and we organise several social events throughout the year. We are a large but extremely friendly and close knit team.

We are looking to appoint an highly motivated Admin Team Leader who will be responsible for the smooth and efficient management of the Admin Team, which currently makes up a team of 6. You will ensure all administrative duties are performed effectively and to a high standard, meeting the objectives of the Practice.

We are an established Training Practice with 6 Partners, 6 Salaried GPs, 5 Practice Nurses, 2 Healthcare Assistant, 1 Nurse Associate and 1 Advanced Nurse Practitioners with a practice population of 15,100 and growing.

Date posted

25 September 2025

Pay scheme

Other

Salary

Depending on experience Between Band 4 and middle of Band 5, as a guide.

Contract

Permanent

Working pattern

Full-time

Reference number

A2660-25-0007

Job locations

Irwell Mill

Rochdale Road

Bacup

Lancashire

OL13 9NR

Job description

Job responsibilities

The following are the core responsibilities of the Administration Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Administration Team Leader is responsible for:

a. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities

b. Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training, with support of the Management Team when required

c. Completing staff appraisals as required with support of the Management Team

d. Chairing monthly admin team staff meetings, producing the agenda, arranging minute taking and ensuring all agreed actions are completed

e. Attending the weekly Departmental Meeting with the Management Team and other department leads

f. Identifying and delivering team training where required

g. Manage admin staff holiday requests and ensure sufficient cover is in place

h. Compiling administration staff rotas to ensure work is completed efficiently and effectively, ensuring sufficient cover is provided for periods of leave and other staff absences

i. Reviewing and updating all administrative policies and procedures as required

j. Supporting the management team in the compilation of practice reports and the practice development plan

k. Developing, implementing and embedding efficient office processes and procedures

l. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies

m. Providing initial guidance and advice to patients who wish to verbally complain about matters relating to the Admin Team

n. Carry out weekly vaccine counts and ordering of vaccines working closely with the Nurse Manager and Nursing Team

o. Oversee weekly emergency equipment checks and ordering of emergency drugs working closely with the Nurse Manager and Nursing Team

p. Carry out quarterly GP Home Visit Bag checks and ordering of contents

q. Carry out quarterly admin workflow audits for the GP Partners to review

r. Managing all deliveries to practice, ensuring adherence to the cold chain policy as necessary

s. Manage and process incoming blood and smear results and distribute them to clinicians as per the agreed protocol

t. Work with the Reception Co-Ordinator processing new patient registrations as per the agreed protocol

u. Work with the IG Lead GP and Practice Manager in processing full medical record requests, online services requests and proxy access requests, as per the agreed protocol

v. Carry out various admin tasks and cover for the admin team when required

w. Ensure the administration team adheres to all Practice policies

x. Ensure the administration team works towards all CQC regulations relating to their role

y. Lead by example