Job summary
To be responsible for the day-to-day functionality of the organisations data quality systems and administration.
Duties can include but are not limited to, the running of patient + practice searches, audits, chronic disease recall system, Qof and Quality Framework and requested reporting data. In addition, the post holder will be required to carry out a range of administration tasks within the admin team duties.
Main duties of the job
Provide training to all staff as required, ensuring the effective use of all systems:
Ensure all training protocols are up to date for clinical and administrative users to expedite training and efficacy.
To give a general overview of clinical and administrative systems to new starters and provide them with a training folder.
To be available to all staff for training purposes
Ensure staff adhere to practice policies regarding Data security and ensuring conformance to IG working closely with the Practice Manager and Caldicott Guardian
Build, generate and carry out searches as required by the organisation to enable reports to be produced and action plans devised.
Work closely with the Strategic Manager, Practice Manager, Nurse Manager and Data Quality Co-ordinator in achieving maximum Qof points and all aspects of the local Quality Framework and maximise income for the Practice.
Support the team in the use of the clinical systems.
Support the Management Team with data project management and implementing new systems.
Send out mail merges, bulk texts etc. for a number of campaigns, i.e., flu, vaccinations, PHE campaigns.
Support the Data Quality Co-ordinator and Admin Team Leader with all elements of the online patient access process and online consultations.
Support the practice manager and data quality co-ordinator in the writing of all data quality related policies and protocols and user guides
Assist the Admin Team with coding and filing of all patient correspondence.
About us
Based in the centre of Bacup, Lancashire, we are a large GP training practice with a list size of 14,800 + patients.
We are looking for a hardworking, reliable, and well-motivated flexible person to join our busy admin team who strives to ensure that our patients receive the best possible service from the Practice.
You will be responsible for the day-to-day functionality of the organisations data quality systems and administration working closely with the Data Quality Co-Ordinator.
Job description
Job responsibilities
The following are the core responsibilities of the Data Quality Administrator. There may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Ensure back-up and disaster recovery procedures are in place and effective:
To ensure the disaster plan is readily available, with all the necessary protocols, clinical documents and emergency numbers in case Internet or IT equipment is unusable.
To ensure appointment book failsafe is being used and updated daily.
Perform regular system checks and updates to maximise performance:
Provide training to all staff as required, ensuring the effective use of all systems:
Ensure all training protocols are up to date for clinical and administrative users to expedite training and efficacy.
To give a general overview of clinical and administrative systems to new starters and provide them with a training folder.
To be available to all staff for training purposes
Ensure staff adhere to practice policies regarding Data security and ensuring conformance to Information Governance working closely with the Practice Manager and Caldicott Guardian
Build, generate and carry out searches as required by the organisation to enable reports to be produced and action plans devised.
Support the team in the effective use of searches, audits and recalls.
Work closely with the Strategic Manager, Practice Manager, Nurse Manager and Data Quality Co-ordinator in achieving maximum Qof points and all aspects of the local Quality Framework and maximise income for the Practice.
Support the team in the use of the clinical systems.
Support the Management Team with data project management and implementing new systems.
Configure searches and interpret data for audit purposes.
Send out mail merges, bulk texts etc. for a number of campaigns, i.e., flu, vaccinations, PHE campaigns.
Support the Data Quality Co-ordinator and Admin Team Leader with all elements of the online patient access process and online consultations.
Support the practice manager and data quality co-ordinator in the writing of all data quality related policies and protocols and user guides
Assist the Administration Team with coding and filing of all patient correspondence.
Support Trainees + Students with clinical and quality improvement audits
To be the Deputy IT Lead working closely with the IT Lead:
Setting up IT equipment for meetings and Practice events when required
Ensure system checks and maintenance is carried out on all systems to achieve maximum performance.
To perform IT inductions for new starters
IT equipment audits
Ensure the upkeep of all IT equipment and replace damaged in liaison with local IT service.
Report all issues that cannot be fixed in house to IT service and follow protocols regarding IT reporting to ensure prompt repair or replacement.
To add/remove staff from all IT/Data systems.
In addition to the primary responsibilities, the Data Quality Administrator may be requested to:
Partake in audits as directed by the organisation
Liaise with the CCG, ICS, PCN, Federation and other external stakeholders in relation to Data Quality matters
Contribute to the development of the strategic objectives of the practice, providing specialist data quality knowledge
Job description
Job responsibilities
The following are the core responsibilities of the Data Quality Administrator. There may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Ensure back-up and disaster recovery procedures are in place and effective:
To ensure the disaster plan is readily available, with all the necessary protocols, clinical documents and emergency numbers in case Internet or IT equipment is unusable.
To ensure appointment book failsafe is being used and updated daily.
Perform regular system checks and updates to maximise performance:
Provide training to all staff as required, ensuring the effective use of all systems:
Ensure all training protocols are up to date for clinical and administrative users to expedite training and efficacy.
To give a general overview of clinical and administrative systems to new starters and provide them with a training folder.
To be available to all staff for training purposes
Ensure staff adhere to practice policies regarding Data security and ensuring conformance to Information Governance working closely with the Practice Manager and Caldicott Guardian
Build, generate and carry out searches as required by the organisation to enable reports to be produced and action plans devised.
Support the team in the effective use of searches, audits and recalls.
Work closely with the Strategic Manager, Practice Manager, Nurse Manager and Data Quality Co-ordinator in achieving maximum Qof points and all aspects of the local Quality Framework and maximise income for the Practice.
Support the team in the use of the clinical systems.
Support the Management Team with data project management and implementing new systems.
Configure searches and interpret data for audit purposes.
Send out mail merges, bulk texts etc. for a number of campaigns, i.e., flu, vaccinations, PHE campaigns.
Support the Data Quality Co-ordinator and Admin Team Leader with all elements of the online patient access process and online consultations.
Support the practice manager and data quality co-ordinator in the writing of all data quality related policies and protocols and user guides
Assist the Administration Team with coding and filing of all patient correspondence.
Support Trainees + Students with clinical and quality improvement audits
To be the Deputy IT Lead working closely with the IT Lead:
Setting up IT equipment for meetings and Practice events when required
Ensure system checks and maintenance is carried out on all systems to achieve maximum performance.
To perform IT inductions for new starters
IT equipment audits
Ensure the upkeep of all IT equipment and replace damaged in liaison with local IT service.
Report all issues that cannot be fixed in house to IT service and follow protocols regarding IT reporting to ensure prompt repair or replacement.
To add/remove staff from all IT/Data systems.
In addition to the primary responsibilities, the Data Quality Administrator may be requested to:
Partake in audits as directed by the organisation
Liaise with the CCG, ICS, PCN, Federation and other external stakeholders in relation to Data Quality matters
Contribute to the development of the strategic objectives of the practice, providing specialist data quality knowledge
Person Specification
Experience
Essential
- Experience of working with the following:
- MS Server and Desktop operating systems, Windows, SAN Technology, Anti-virus products, network infrastructure appliances, firewalls
- Experience of establishing effective office administrative systems
Desirable
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Degree in IT or related subject
Other Requirements
Essential
- Skills:
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of Office and Outlook
- Experience of using EMIS Web, Docman, iPlato, AccuRx
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Other requirements:
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Experience
Essential
- Experience of working with the following:
- MS Server and Desktop operating systems, Windows, SAN Technology, Anti-virus products, network infrastructure appliances, firewalls
- Experience of establishing effective office administrative systems
Desirable
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Degree in IT or related subject
Other Requirements
Essential
- Skills:
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of Office and Outlook
- Experience of using EMIS Web, Docman, iPlato, AccuRx
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Other requirements:
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
