Job responsibilities
Key Duties & Responsibilities
Reception Duties
To receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner.
To answer telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly.
To provide accurate and up to date information to answer the enquiries of patients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
To accurately maintain and update both computerised and manual filing systems and updating of patient details
To coordinate and arrange support services including interpreting services.
To ensure reception and waiting areas are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and loading and emptying of the dishwasher.
To open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed.
To act as a chaperone for doctors/clinicians as requested.
Arrange for an ambulance for patients as and when requested by the clinician.
Notify the team leader / PM of any equipment or IT failures or faulty equipment.
To attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions.
Provide guidance and training to new members of staff to help them achieve their objectives.
Ensure all individually attended training sessions are cascaded to all members of the reception team.
To maintain patient and staff confidentiality all times including outside of the work environment.
To provide holiday and sickness cover for reception and other administration duties as required.
To undertake any other duties commensurate with the scope of the role and within your skill set as requested.
NB: This job description outlines the key duties that are expected of you within the role of receptionist although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Other Responsibilities
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives.
Report risks to Practice Manager.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Caldicott Guardian and the Data Protection Act 1998 including outside of the practice environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Equality and Diversity
To carry out at all times his/her responsibilities in line with the Modality Equal Opportunities Policy and Procedure.
General
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
To participate in disaster planning and response.
In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the outlets. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.