Job summary
Due to an expansion of our team an opportunity has arisen for a part
time receptionist in our friendly and hardworking GP practice
As
part of the Clinical Support team you will be involved in supporting the
clinical staff dealing with both inbound queries from patients, as well as
assisting outbound calls liaising with patients.
Main duties of the job
The duties and responsibilities to be undertaken by
members of the practice reception team may include:
Opening up/locking-up of practice premises and
maintaining security in accordance with practice protocols
Processing telephone requests for appointments,
visits and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
Processing and distributing incoming and outgoing
mail
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation;
processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests
from patients, other team members and associated healthcare agencies and
providers
Providing clerical assistance to practice staff as
required from time to time, including filing, photocopying and scanning
About us
Firdale Medical Centre is a member of Northwich Primary Care Network. We currently look after over 10500 patients and also mentor and support one of the local nursing homes.
The practice is led by 3 partners; we employ 3 salaried GPs, two nurses, health care assistant, a pharmacist, pharmacy technician and musculo skeletal specialist.
We are also teaching practice supporting foundation and specialty doctors.
We like to think there is more to work than roles and responsibilities and it is essential for everyone to feel a part of the team and able to contribute to the services we provide.
Job description
Job responsibilities
Main Duties:
To
receive and greet patients, i.e. patients and visitors to the Practice, in a
welcoming and professional manner.
To
answer telephone calls in a professional manner ensuring
important and appropriate information is documented and redirected accordingly.
To
provide accurate and up to date information, answer the enquiries of
patients and visitors where necessary seeking the advice of others,
respond to and / or redirect all patient and visitor requests accordingly.
To
accurately maintain and update appointment systems, booking in patients and
visitors in line with practice appointments and visitors procedures.
To
accurately maintain and update both computerised and manual filing systems,
including: setting up new patient records on the clinical system; updating patient details; entry of identified clinical data to
medical records; forwarding of correspondences.
To
coordinate and arrange support services including interpreting services.
To
ensure reception and waiting areas are maintained in a clean and tidy state,
preparing and tidying rest and meeting areas, when requested, including the
making of drinks and loading and emptying of the dishwasher.
To
open and lock up the Reception area at the beginning and end of the day and
to ensure the building is secure each evening before leaving and ensuring the
premises are adequately alarmed.
Arrange
for an ambulance for patients as and when requested by the clinician.
Notify
the team leader of any equipment or IT failures or faulty equipment.
To
attend meetings as required, e.g. business meeting, reception meeting and all
PLT sessions.
Provide
guidance and training to new members of staff to help them achieve their
objectives.
Ensure
all individually attended training sessions are cascaded to all members of
the reception team.
To
maintain patient and staff confidentiality all times including outside of the
work environment.
To
provide holiday and sickness cover for reception and other administration
duties as required.
To
undertake any other duties commensurate with the scope of the role and within
your skill set as requested.
Job description
Job responsibilities
Main Duties:
To
receive and greet patients, i.e. patients and visitors to the Practice, in a
welcoming and professional manner.
To
answer telephone calls in a professional manner ensuring
important and appropriate information is documented and redirected accordingly.
To
provide accurate and up to date information, answer the enquiries of
patients and visitors where necessary seeking the advice of others,
respond to and / or redirect all patient and visitor requests accordingly.
To
accurately maintain and update appointment systems, booking in patients and
visitors in line with practice appointments and visitors procedures.
To
accurately maintain and update both computerised and manual filing systems,
including: setting up new patient records on the clinical system; updating patient details; entry of identified clinical data to
medical records; forwarding of correspondences.
To
coordinate and arrange support services including interpreting services.
To
ensure reception and waiting areas are maintained in a clean and tidy state,
preparing and tidying rest and meeting areas, when requested, including the
making of drinks and loading and emptying of the dishwasher.
To
open and lock up the Reception area at the beginning and end of the day and
to ensure the building is secure each evening before leaving and ensuring the
premises are adequately alarmed.
Arrange
for an ambulance for patients as and when requested by the clinician.
Notify
the team leader of any equipment or IT failures or faulty equipment.
To
attend meetings as required, e.g. business meeting, reception meeting and all
PLT sessions.
Provide
guidance and training to new members of staff to help them achieve their
objectives.
Ensure
all individually attended training sessions are cascaded to all members of
the reception team.
To
maintain patient and staff confidentiality all times including outside of the
work environment.
To
provide holiday and sickness cover for reception and other administration
duties as required.
To
undertake any other duties commensurate with the scope of the role and within
your skill set as requested.
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working as part of a multi-disciplinary team.
- Experience of working with people
Desirable
- Experience of working in a GP practice or other medical environment in similar capacity
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Good IT skills
Knowledge and Skills
Essential
- Excellent customer service skills.
- Good telephone manner
- Resilience
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working as part of a multi-disciplinary team.
- Experience of working with people
Desirable
- Experience of working in a GP practice or other medical environment in similar capacity
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Good IT skills
Knowledge and Skills
Essential
- Excellent customer service skills.
- Good telephone manner
- Resilience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
