Assistant Practice Manager

Job description

Job responsibilities

Personnel, training and development:

Assisting with recruitment, onboarding, and induction of the new staff members

Assisting with onboarding and induction of trainee doctors

Assisting with day-to-day management of the administrative staff and non-clinical management of nursing staff including daily job allocation where appropriate

Assisting in Maintaining HR compliant documentation and systems.

Assisting in annual leave management.

Business operation:

Assisting in ongoing review of all relevant policies and procedures

Be a first point of contact for day-to-day enquiries from staff team.

Managing extended hours rota and reports

Assisting in clinical meetings preparing agenda, taking notes, running the meeting in the absence of the practice manager.

Assisting practice manager in organising locum cover when required.

Premises and equipment:

Responsibility for security, repairs, insurance and maintenance of premises, services, and equipment.

Working with practice manager to ensure that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Managing Premisses and Equipment Checks module on Team Net

Project Management:

Assisting practice manager in implementation of new projects, policies, and work systems.

IT Management:

Setting up new staff members, trainees, locum GPs etc on IT systems

On a day assistance with IT issues (within own capability, knowledge and skill)

IT system and user maintenance including adding and removing users, liaising with IT support teams in resolving any issues.

Patient services:

Assisting practice manager with complaints and compliments management

Assisting practice manager with SEA management.

Working with Care Coordinator to manager practice PPG group and monthly meetings.

Person Specification

Experience

Essential

• Previous management experience

Desirable

• Experience of managing in General Practice

Knowledge and Skills

Essential

• Excellent organisational skills
• Excellent communication skills verbal and written
• Excellent customer service skills
• Excellent IT understanding and ability to learn new systems

Desirable

• Able to deliver on performance targets
• Polite, pleasant & professional interpersonal manner, both on the telephone and in person
• Able to work effectively as part of a team
• Able to work on own initiative & problem solve within own area of work
• Able to motivate others
• Ability to actively listen, show empathy & negotiate
• An understanding, acceptance & adherence to the need for strict confidentiality
• Able to work without direct supervision and determine own work priorities
• Able to delegate work appropriately
• Able to work under pressure
• Able to manage change
• Able to develop new work systems
• Change Ready
• Excellent standard of IT/word processing skills
• Able to maintain an accurate and thorough approach to work
• Able to work to set standards, policies & procedures
• Interest & aptitude for learning new skills
• Willingness to actively engage in appraisal, personal development and training
• Awareness of diversity issues & able to work in a non-discriminatory manner
• Leads by example demonstrating adaptive work and coping skills
• Flexible approach to undertaking a wide variety of tasks

Qualifications

Essential

• High standard of secondary education
• Evidence of Further Education
• IT/ Word processing qualification
• Supervisory/leadership qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firdale Medical Centre

Address

Firdale Medical Centre

Firdale Road

Northwich

Cheshire

CW8 4AZ

Employer's website

https://www.firdalemedicalcentre.nhs.uk (Opens in a new tab)