Job summary
The Thornton Practice is looking for a Health
Care Assistant (20-37 hours per week) to join our outstanding team. Pay rate is based is on experience.
You will be an enthusiastic
individual, who enjoys working collaboratively with staff across our Practice. You will be working with a team of clinical and non-clinical staff in a purpose-built
health centre and will play a key role in delivering high quality care to our
patients.
This is an exciting opportunity to develop your
clinical skills and become a key member of our team. Our practice recognises
that the role of the Health Care Assistant is a valued member of the team
providing safe, effective and appropriate care to our patients.
Applications are welcome from Health Care Assistants
with primary care experience and a keen interest in supporting GP practices. If
you have the right skills and qualities, we are willing to provide personal
development and support for those new to working within General Practice.
Main duties of the job
Job Summary: Working under the direct supervision of the
Practice Nurse Manager and strictly in accordance with specific Practice
guidelines and protocols, the Healthcare Assistant will assist the Practice
clinical team in the provision and delivery of prescribed programmes of patient
care.
About us
The Thornton Practice was rated Outstanding in Dec 2018.
https://www.cqc.org.uk/location/1-548298772
We have also been recognised at the National General Practice Awards - GP Team of the Year - Highly Commended.
Our Patient Participation Group has also received national and local recognition for their Outstanding contribution to our patient community. They have been award National PPG of the Year locally.
The Practice Clinical team consists of:
4 GP Partners
1 General Manager Partner
3 Salaried GP's
1 Registrars (GP's in Training)
2 Advanced Nurse Practitioners
3 Clinical Pharmacists
1 Nurse Manager
4 Practice Nurses
1 Nurse Associate
3 HCA's/GP assistant
The above is supported by Senior Leadership team, Management team, and 25 highly skilled administrators.
Job description
Job responsibilities
Duties and Responsibilities:
- New patient health checks
- ECG recording
- 24 hour BP monitoring
- Phlebotomy
- BP Checks / Hypertension annual reviews
- Urinalysis Checking
- Mental Health reviews
- Chaperoning duties
- Processing and management of laboratory samples requested by GPs/Nurses
- Cleansing and maintenance of surgical equipment
- Vaccine/cold chain storage, monitoring and recording
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs
- Assisting in the assessment and surveillance of patients health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
- Managing the administration tasks and requests for the Practice Nursing team.
- Maintain accurate and comprehensive nursing, administrative and statistical information, ensuring legal and local requirements are met.
- Administration of adult influenza vaccinations (following appropriate certification)
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Health & Safety: The post-holder will assist with a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff
- Responsible for hand hygiene across the practice
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of work space standards
- Spillage control procedures, management and training
- Maintenance of sterile environments
Equality
and Diversity:
-
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
Job description
Job responsibilities
Duties and Responsibilities:
- New patient health checks
- ECG recording
- 24 hour BP monitoring
- Phlebotomy
- BP Checks / Hypertension annual reviews
- Urinalysis Checking
- Mental Health reviews
- Chaperoning duties
- Processing and management of laboratory samples requested by GPs/Nurses
- Cleansing and maintenance of surgical equipment
- Vaccine/cold chain storage, monitoring and recording
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs
- Assisting in the assessment and surveillance of patients health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
- Managing the administration tasks and requests for the Practice Nursing team.
- Maintain accurate and comprehensive nursing, administrative and statistical information, ensuring legal and local requirements are met.
- Administration of adult influenza vaccinations (following appropriate certification)
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Health & Safety: The post-holder will assist with a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff
- Responsible for hand hygiene across the practice
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of work space standards
- Spillage control procedures, management and training
- Maintenance of sterile environments
Equality
and Diversity:
-
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- First Aid Certificate
- Care Certificate
Experience
Essential
- Experience in a Health Care Setting
Desirable
- Experience in a Primary Care Setting
Skills, Knowledge and Abilities
Essential
- Control of Infection
- Record Keeping
- IT Literacy
- Identify and address relevant problems/issues
- Ability to share and cascade information in a clear and concise manner
Desirable
Personable Attributes
Essential
- Good Communication
- Team worker
- Motivation
- Ability to work as part of a very pro-active team
Other
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- First Aid Certificate
- Care Certificate
Experience
Essential
- Experience in a Health Care Setting
Desirable
- Experience in a Primary Care Setting
Skills, Knowledge and Abilities
Essential
- Control of Infection
- Record Keeping
- IT Literacy
- Identify and address relevant problems/issues
- Ability to share and cascade information in a clear and concise manner
Desirable
Personable Attributes
Essential
- Good Communication
- Team worker
- Motivation
- Ability to work as part of a very pro-active team
Other
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
