The Thornton Practice

GP Medical Secretary

This job is now closed

Job summary

Job summary

We have an exciting opportunity for a experienced Medical Secretary to join our forward thinking, supportive, family friendly training practice.

Role is Part time 15 -20 hours per week. (2-3days)

Equivalent to band 3 / 4 on Agenda to Change

CQC rating Outstanding (December 2018)
High QOF points, EMIS Web, Docman
GP Training practice
13,000 Patients

The role requires experience of typing and knowledge of making referrals to secondary care or other clinical providers, through our clinical system. The Secretarial team comprises of 2 Medical Secretaries at present, once recruitment process is completed there will 3 in the team.

They will work collaboratively with the multi-disciplinary general practice team to meet the needs of patients and to support the delivery of policy and procedures.

Main duties of the job

Summary of Medical Secretary Role in the Practice:

To provide clinicians with an accurate and timely secretarial service, primarily involving the referral of patients for secondary or social care.

To assist patients with referral or appointment queries in a responsive, willing and helpful manner. To work with the doctors, support staff, Primary Care Network teams and other Primary Health Care Team colleagues, as a team, in helping to achieve a good standard of service for our patients.

About us

We are a large, friendly team with 5 Partner GPs and 1 Management Partner; 2 salaried GP's; 2 GP Reg; 2 Advanced Nurse Practitioners, 1 Clinical Pharmacist, Practice Nurse Manager, 5 Practice Nurses, 3 HCAs and highly skilled Management and Administration teams.

We are passionate about staff health and wellbeing and working together as a team. If you share our passion for the NHS; believe in and value quality patient care, we would be delighted to hear from you.

Long established training and teaching of medical students, GP registrars, student nurses and business administration apprenticeships. Opportunity to become involved in supervision and education
PCN employed; Advanced Practitioners, Pharmacists, Social Prescribers, Care Co-Ordinator's
Competitive salary commensurate with experience
Admin light practice, fully supported with a large highly skilled administration and clerical team
Regular MDT meetings
Equal opportunities employer

Date posted

03 July 2024

Pay scheme

Other

Salary

Depending on experience Equiv to AfC Band 3 / 4 dependent on experience. From £13.20 ph

Contract

Permanent

Working pattern

Part-time

Reference number

A2645-24-0001

Job locations

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ

Job description

Job responsibilities

Main Duties of our Medical Secretary:

Secretarial Duties:

Exhibit high standards of customer service when dealing with patients and visitors

Dealing with incoming and outgoing telephone calls for secretarial enquiries

Ensuring the appropriate registration of patients attending the Practice

Accurate and timely transcription of digital dictation to word processor according to current procedural standards; prioritising as appropriate.

Arrange hospital out-patient appointments and/or follow-up at GPs request and inform patients as appropriate. Liaise with hospital colleagues as necessary.

Dispatch referral letters to secondary care, electronically, by email or post to current procedural standards.

Respond to all queries from, or relating to our patients, or other visitors, taking account of appropriate confidentiality measures and where necessary after consulting with a doctor.

Pass accurate and timely messages to the doctors and other members of the Primary Health Care Team.

General Administration:

Pass accurate and timely messages to the clinicians and other team members; take action as appropriate.

Maintain statistics regarding referrals for report and audit purposes.

Maintain information files regarding secondary care services and other professional agencies.

Update referral information and forms and communicate changes throughout the practice.

Actively participate in relevant audit topics.

IT System

Maintain up-to-date patients' basic demographic data on computer.

Comply with all GDPR and Caldicott principles in the handling of patient data.

General Duties:

Maintain close and effective liaison with colleagues.

Work collaboratively with colleagues across all teams to ensure good quality patient services.

Liaise and engage in timely communication with other professionals and sessional members, as necessary.

Responsible for safe use of equipment in own area.

Understand and adhere to other statutory regulations that are required of the practice.

Attend and actively participate in mandatory training events and whenever possible in other relevant training events and practice meetings.

Actively participate in annual appraisal process.

Work flexibly to enable seamless cover for colleagues annual, sick & study leave.

Undertake additional duties as may from time to time be necessary, commensurate with the post.

Present a positive image of Thornton Practice as a centre of medical excellence

To respect and support all members of the Practice team

To positively contribute to the achievement of the team vision

Confidentiality:

While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
To work in accordance of all Practice written protocols.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner which is welcoming, is non-judgmental and respectful of circumstances, feelings, priorities, and rights.

Safeguarding:

The Thornton Practice is committed to safeguarding and promoting the welfare of all who attend the surgery. The post-holder will be expected to share this commitment.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment.

Important Note:

Please note that because the general practice framework is subject to national/local amendments, this job description is likely to alter with time. It is intended to be reviewed and amended in consultation with the post-holder at intervals of no more than twelve months.