QOF Recall & Long-Term Conditions Coordinator/General Administrator

Job summary

The practice is looking for an organised, motivated and patient-focused QOF Recall & Long-Term Conditions (LTC) Coordinator/administrator to join our friendly GP practice team. This is a key role that supports the delivery of high-quality patient care and ensures we meet Quality and Outcomes Framework (QOF) and contractual requirements.

The post-holder will take responsibility for coordinating and monitoring the recall system for long-term condition reviews and other QOF-related activity. You will work closely with the clinical and administrative teams to ensure patients are invited, booked, and followed up appropriately.

Main duties of the job

Key Responsibilities

• Manage and maintain the practice recall system for all long-term condition reviews (e.g., diabetes, COPD, asthma, hypertension, mental health).
• Generate and monitor QOF and practice performance reports.
• Contact patients by phone, text, self-book links to arrange appointments, using self-book links etc
• Be competent with bulk messaging using Accurx
• Ensure that patients receive timely invitations and follow-up reminders.
• Work closely with clinical staff to support accurate coding and data quality.
• Identify patients overdue for reviews and coordinate proactive outreach.
• Support annual QOF preparations and year-end submissions.
• Assist with administrative tasks related to LTC management and population health.
• Be competent using excel and word
• Working with prescription team to ensure patient compliance with annual reviews

Other Administrative Tasks

Overseeing diary entries as added by the GP

General administrative duties as directed by the practice manager/reception manager

Covering reception as necessary

Assisting with registrations when necessary.

About us

Rydal is a friendly, welcoming practice where you are given the chance to make a meaningful impact on patient care and practice performance every day.We support each other through challenges and work together to achieve QOF and practice goals.