Job summary
Are you looking for the opportunity to join a forward thinking
practice where there is an established and supportive team with a readiness to
embrace new ideas and face the challenges of primary care with an optimistic
outlook?
Main duties of the job
Ball Tree Surgery are looking for a Practice Manager to compliment their senior lead team and work alongside the Business Manager and 4 GP partners. This role is a shared leadership opportunity, with the Practice Manager responsibilities being:
- Ensuring the whole practice have all they need to flourish in their roles in terms of role clarity.
- Providing relevant training to the team.
- Ensuring well-organised processes are in place.
- Organising and facilitating learning events and development opportunities
- Organising
and ensuring the completeness of all compliance evidence that the practice
needs.
For more detailed information regarding the role, please see attached Job Description.
About us
Ball Tree Surgery looks after 14,300 patients across 2 sites and is the lead practice in our PCN. We are a 4 partner practice with a strong team of salaried GPs and allied health professionals and currently we do not have recruitment gaps. Our non-clinical team is also complete and growing.
If you are interested in applying for this role, we would welcome visits (or calls) to the surgery in advance of an application, please contact shona.schofield@nhs.net and/or nicole.watson-clarke1@nhs.net
Please note, this vacancy is being advertised by Innovations in Primary Care (IPC) on behalf of Ball Tree Surgery. IPC are the local GP Federation and are supporting the practice with their recruitment. The employer for the role will be Ball Tree Surgery.
Job description
Job responsibilities
Job Responsibilities
The following areas of
responsibility are designed to complement those of the Business Manager,
meaning that strong collaboration and regular alignment between the roles is
essential.
Governance and compliance
- Delegating, supporting and holding to account
owners for all key governance processes for the practice.
- Ensuring transparency of status and progress for
all compliance measures and checks.
- Organising and ensuring the completeness of all
compliance evidence that the practice needs.
- In terms of clinical effectiveness, ensuring
that the administrative elements of sustainably meeting patient demand and QOF
targets are effective in their support of the corresponding work by the
clinical team, including all scheduling and recall processes.
Staff management
- Ensuring that all staff have an up to date,
clear job description and understanding of their responsibilities.
- Providing all staff with individual support
meetings using a method and regularity appropriate to their role.
- Leading an effective annual appraisal system for
all staff, ensuring that training needs are identified.
- Coaching and supporting all line managers to
manage their teams in line with employment law.
- Understanding demand for all roles and using
this to inform capacity planning in the short and longer term for the practice.
- Responsible for the scheduling of all clinics
and shifts for all staff.
- Line managing the Nurse, Admin, Reception and
Compliance Leads.
- HR and Succession Planning lead for the
practice, overseeing successful and compliant recruitment, retention and
development of staff
Learning and development
- Line managing the Education Lead for the
practice, supporting them to run a comprehensive set of processes that enable
learning and development for all staff.
- Overseeing the practice team in their analysis
and learning from Significant Events.
- Leading the staff team to analyse and learn from
Significant Events.
- Organising, monitoring and supporting resultant
training needs and trends for clinical supervision for all staff for whom this
is appropriate.
- Arranging and delivering an effective schedule
of team and sub team meetings, both formal and informal.
Patient engagement
- Managing complaints through to appropriate
conclusions and learning, including all communication with patients throughout the
process.
- Using patient feedback results to manage
improvements to service design and delivery.
- Using available sources of information to help
the practice team and the partnership to be aware of and reflect on patient
feedback regularly.
- Ensuring practice communication materials, including newsletters and practice leaflets, are current and compliance, with support of Team Leads and Education Lead.
Continuous Professional Development
- Practicing and developing the use of tools and
techniques for improving work processes regularly.
- Keeping up to date with relevant employment law
and CQC requirements.
- Building good relationships with other health
and social care organisations and exploring new opportunities in terms of
service improvements and integrated working as appropriate.
- Role-modelling effective personal and
professional development within the practice through regular learning
activities and completing mandatory training.
Job description
Job responsibilities
Job Responsibilities
The following areas of
responsibility are designed to complement those of the Business Manager,
meaning that strong collaboration and regular alignment between the roles is
essential.
Governance and compliance
- Delegating, supporting and holding to account
owners for all key governance processes for the practice.
- Ensuring transparency of status and progress for
all compliance measures and checks.
- Organising and ensuring the completeness of all
compliance evidence that the practice needs.
- In terms of clinical effectiveness, ensuring
that the administrative elements of sustainably meeting patient demand and QOF
targets are effective in their support of the corresponding work by the
clinical team, including all scheduling and recall processes.
Staff management
- Ensuring that all staff have an up to date,
clear job description and understanding of their responsibilities.
- Providing all staff with individual support
meetings using a method and regularity appropriate to their role.
- Leading an effective annual appraisal system for
all staff, ensuring that training needs are identified.
- Coaching and supporting all line managers to
manage their teams in line with employment law.
- Understanding demand for all roles and using
this to inform capacity planning in the short and longer term for the practice.
- Responsible for the scheduling of all clinics
and shifts for all staff.
- Line managing the Nurse, Admin, Reception and
Compliance Leads.
- HR and Succession Planning lead for the
practice, overseeing successful and compliant recruitment, retention and
development of staff
Learning and development
- Line managing the Education Lead for the
practice, supporting them to run a comprehensive set of processes that enable
learning and development for all staff.
- Overseeing the practice team in their analysis
and learning from Significant Events.
- Leading the staff team to analyse and learn from
Significant Events.
- Organising, monitoring and supporting resultant
training needs and trends for clinical supervision for all staff for whom this
is appropriate.
- Arranging and delivering an effective schedule
of team and sub team meetings, both formal and informal.
Patient engagement
- Managing complaints through to appropriate
conclusions and learning, including all communication with patients throughout the
process.
- Using patient feedback results to manage
improvements to service design and delivery.
- Using available sources of information to help
the practice team and the partnership to be aware of and reflect on patient
feedback regularly.
- Ensuring practice communication materials, including newsletters and practice leaflets, are current and compliance, with support of Team Leads and Education Lead.
Continuous Professional Development
- Practicing and developing the use of tools and
techniques for improving work processes regularly.
- Keeping up to date with relevant employment law
and CQC requirements.
- Building good relationships with other health
and social care organisations and exploring new opportunities in terms of
service improvements and integrated working as appropriate.
- Role-modelling effective personal and
professional development within the practice through regular learning
activities and completing mandatory training.
Person Specification
Qualifications
Desirable
- General or people management qualification level 5 or above
- Qualification in structured coaching techniques
Experience
Essential
- Proven success in leading medium or large organisations and teams.
- Experience in Health or Social Care management.
- Previous line manager and mid-level coaching experience applied through annual appraisal and regular review opportunities.
- Interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Ability to build relationships which enable and support collaborative working.
- Demonstrates a team learning and skills development approach in the workplace.
- Experienced application of HR best practice and employment legislation compliance.
- Experienced in effective clinical governance and CQC compliance.
- Organisational skills, evidencing the ability to maintain high level of attention to detail and thoroughness.
- Previous experience of leading HR and succession planning strategy, ensuring successful and compliant recruitment and retention.
- Evidence of commitment to own continuous professional development
Desirable
- Experience in General Practice.
- Previous experience of IT clinical systems such as SystmOne and Emis.
- Previous experience of leading on change management and quality improvement projects.
- MBA or Equivalent
Person Specification
Qualifications
Desirable
- General or people management qualification level 5 or above
- Qualification in structured coaching techniques
Experience
Essential
- Proven success in leading medium or large organisations and teams.
- Experience in Health or Social Care management.
- Previous line manager and mid-level coaching experience applied through annual appraisal and regular review opportunities.
- Interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Ability to build relationships which enable and support collaborative working.
- Demonstrates a team learning and skills development approach in the workplace.
- Experienced application of HR best practice and employment legislation compliance.
- Experienced in effective clinical governance and CQC compliance.
- Organisational skills, evidencing the ability to maintain high level of attention to detail and thoroughness.
- Previous experience of leading HR and succession planning strategy, ensuring successful and compliant recruitment and retention.
- Evidence of commitment to own continuous professional development
Desirable
- Experience in General Practice.
- Previous experience of IT clinical systems such as SystmOne and Emis.
- Previous experience of leading on change management and quality improvement projects.
- MBA or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
