Job summary
Do you have excellent communications skills and experience of customer service?... then this could be the role for you.
We have exciting opportunities for friendly and caring people to join our reception teams at Worthing and St. Richards hospitals.
The ideal candidate must be well presented, have excellent communication skills, be highly organised, self-motivated and have previous experience in a customer service role.
The role is offered on a part time basis with 9
weekday evening and 11 weekend daytime & evening shifts available. These are over a two week rotating pattern.
The shifts can be combined or taken individually, depending on how many hours you would like to work. Please specify in your application which shifts you are interested in.
Worthing Hospital UTC:
Saturday 09:00 - 14:00
Saturday 14:00 - 19:00
Saturday 17:00 - 22:00
Sunday 14:00 - 19:00
St Richards Hospital UTC:
Monday 16:00 - 22:00
Tuesday 16:00 - 22:00
Wednesday 16:00 - 22:00
Thursday 16:00 - 22:00
Friday 16:00 - 22:00
Saturday 09:00 - 14:00
Saturday 14:00 - 19:00
Sunday 09:00 - 14:00
Sunday 14:00 - 19:00
Main duties of the job
The successful candidates will provide a friendly, caring and efficient reception service to
the Urgent Treatment Centre at Worthing and St. Richards Hospital.
About us
IPC is an innovative and ethical company providing high
quality, integrated, patient-focused NHS services. We achieve this by
harnessing the collective knowledge, skills, experience and energy of our
clinicians and staff. If you believe in the importance and effectiveness of
providing excellent care where patients need it and would like to apply to join
us in this role, we'd love to hear from you.
Job description
Job responsibilities
- Meeting and greeting all
patients/relatives/carers who attend the Urgent Treatment Centre.
- Overseeing the smooth running of the
patient waiting area, to include dealing with in person queries, in a caring
and supportive manner.
- Receiving and registering patients
onto the relevant clinical systems, including SystmOne and Symphony
- Inputting, updating and retrieving
data in an accurate and timely manner using a variety of systems (electronic
and paper based) including both patient/client records.
- Checking to ensure where possible all
patient cases (including remote patients), SystmOne tasks and on-site queries
have been actioned and closed down before leaving site handing over details
to colleagues of any outstanding actions.
- Providing Chaperone Support to patients
as required
- Assisting Clinicians with organising
the handover of patient care to other departments within the Hospital, to
include requesting a hospital porter where needed.
- Ensuring Clinical Rooms are set up
and ready for use and tidied at the end of the day.
- Making sure that the clinical rooms,
waiting area and reception desk are secure throughout the services operating
hours and at the end of the day, notifying on site security staff of any
problems as identified.
- Replenishing stock and ensuring
adequate medical supplies are available to clinicians working in the department.
- Completing regular stock checks to
include inputting and updating the stock spreadsheets as required.
- Liaising with the UTC Clinic Co-Ordinators
to ensure available appointments are being fully utilised.
- Providing telephone support to the service
dealing with both straightforward and complex enquiries from a range of
sources.
- Ensuring messages are communicated
accurately and dealt with in an appropriate and timely manner.
- Providing completed Urgent Care
System Issues forms (interface) when there are issues with the patients journey
within the service.
- Reporting Significant Events in a
timely manner.
- Ensuring information is held in a
secure and confidential manner in line with data protection guidelines.
- Working collaboratively with
colleagues in Accident and Emergency to ensure a consistent patient journey is
achieved between departments.
-
Being
able to work flexibly across both sites as required by the business needs.
- Contributing ideas for changes and
improvements to the service.
- Attending staff meetings and training
as required for your role.
-
Complying
and completing all mandatory and statutory training as required by the
organisation and/or their professional bodies.
-
Participating
and engaging in the annual appraisal process, contributing towards both the
team and your own professional development.
The above list of duties is not
exhaustive and may be subject to change as deemed necessary.
Job description
Job responsibilities
- Meeting and greeting all
patients/relatives/carers who attend the Urgent Treatment Centre.
- Overseeing the smooth running of the
patient waiting area, to include dealing with in person queries, in a caring
and supportive manner.
- Receiving and registering patients
onto the relevant clinical systems, including SystmOne and Symphony
- Inputting, updating and retrieving
data in an accurate and timely manner using a variety of systems (electronic
and paper based) including both patient/client records.
- Checking to ensure where possible all
patient cases (including remote patients), SystmOne tasks and on-site queries
have been actioned and closed down before leaving site handing over details
to colleagues of any outstanding actions.
- Providing Chaperone Support to patients
as required
- Assisting Clinicians with organising
the handover of patient care to other departments within the Hospital, to
include requesting a hospital porter where needed.
- Ensuring Clinical Rooms are set up
and ready for use and tidied at the end of the day.
- Making sure that the clinical rooms,
waiting area and reception desk are secure throughout the services operating
hours and at the end of the day, notifying on site security staff of any
problems as identified.
- Replenishing stock and ensuring
adequate medical supplies are available to clinicians working in the department.
- Completing regular stock checks to
include inputting and updating the stock spreadsheets as required.
- Liaising with the UTC Clinic Co-Ordinators
to ensure available appointments are being fully utilised.
- Providing telephone support to the service
dealing with both straightforward and complex enquiries from a range of
sources.
- Ensuring messages are communicated
accurately and dealt with in an appropriate and timely manner.
- Providing completed Urgent Care
System Issues forms (interface) when there are issues with the patients journey
within the service.
- Reporting Significant Events in a
timely manner.
- Ensuring information is held in a
secure and confidential manner in line with data protection guidelines.
- Working collaboratively with
colleagues in Accident and Emergency to ensure a consistent patient journey is
achieved between departments.
-
Being
able to work flexibly across both sites as required by the business needs.
- Contributing ideas for changes and
improvements to the service.
- Attending staff meetings and training
as required for your role.
-
Complying
and completing all mandatory and statutory training as required by the
organisation and/or their professional bodies.
-
Participating
and engaging in the annual appraisal process, contributing towards both the
team and your own professional development.
The above list of duties is not
exhaustive and may be subject to change as deemed necessary.
Person Specification
Experience
Essential
- Previous experience of customer service work
- Excellent communication skills with the ability to adjust to suit the audience and quickly build rapport
- Adaptable to change
- Attention to detail
- Problem solver
- Strong understanding of data protection and confidentiality
- Excellent organisational skills
- Ability to work with minimal supervision and acting decisively with minimal supervision but to ask for help when needed.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Able to travel across West Sussex with the use of a car
- Excellent punctuality
- Work under pressure
- Computer literate (MS Office packages)
Desirable
- Experience of using EMIS Web IT system
- Experience of using TPP SystmOne IT System
- Previous experience of working in GP Surgery
- Experience in a healthcare environment
Person Specification
Experience
Essential
- Previous experience of customer service work
- Excellent communication skills with the ability to adjust to suit the audience and quickly build rapport
- Adaptable to change
- Attention to detail
- Problem solver
- Strong understanding of data protection and confidentiality
- Excellent organisational skills
- Ability to work with minimal supervision and acting decisively with minimal supervision but to ask for help when needed.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Able to travel across West Sussex with the use of a car
- Excellent punctuality
- Work under pressure
- Computer literate (MS Office packages)
Desirable
- Experience of using EMIS Web IT system
- Experience of using TPP SystmOne IT System
- Previous experience of working in GP Surgery
- Experience in a healthcare environment
