Job summary
Calling all Primary Care Staff!
If you have experience experience in patient administration including EMIS tasks, referrals, iGPR, care-coordinating and coding, we would love to hear from you!
We are currently seeking an enthusiastic and capable Clinical Administrator to join our hardworking, and friendly team.
This role is very diverse involving administrative support
for clinical staff and the management of patient enquiries both over the telephone,
via e-mail and occasionally face to face.
This role requires someone who can maintain composure during busy
periods and able to work independently as well as part of a small team. The job holder will need to possess
excellent IT skills, confident to multi-task and able to work flexibly when the
role requires.
Main duties of the job
- Work closely with the Doctors providing support with clinical referrals
- Provide a timely service to secondary care, private sector hospitals as well as other agencies with whom we come in to contact
- Answer all e-mails from patients, referring to others in the surgery as needed.
- Signpost patients to other services, as necessary
- Deal with insurance requests
- Fulfil SARS requests from patients in a timely manner
- Work collaboratively with all practice staff
About us
Balmore Park Surgery is a 5 Partner Organisation, highly regarded and situated north of the River Thames in the popular town of Caversham, Reading with a patient list size of approximately 21,000 patients. Our team is comprised of GP
Partners, Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Health
Care Assistants, Phlebotomists, Pharmacists as well as our non-clinical administrative
colleagues and our invaluable Patient Services Team.
Job description
Job responsibilities
Clinical Admin Team Member
The following are the core responsibilities of an Administrator
in our Clinical Admin Team. There may
be, on occasion, a requirement to carry out other tasks. This will be dependent
upon factors such as workload and staffing levels.
a. Actioning
all incoming email
b. Processing
referrals using the electronic referral system (ERS)
c. Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
d. Managing
all enquiries in an effective manner
e. Assisting
the Operations Manager in dealing with any complaints received
f.
Scanning of patient related documentation and
attaching scanned documents to patients healthcare records
g. Inputting
data into the patients healthcare records as necessary
h. Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms
i.
Answering incoming phone calls, transferring
calls or dealing with the callers request appropriately
j.
Producing letters, reports and associated
documentation as required
k. Managing
all administrative queries as necessary
l.
Maintaining a clean, tidy, effective working
area at all times
m. Supporting
all clinical staff with general administrative tasks as requested
Job description
Job responsibilities
Clinical Admin Team Member
The following are the core responsibilities of an Administrator
in our Clinical Admin Team. There may
be, on occasion, a requirement to carry out other tasks. This will be dependent
upon factors such as workload and staffing levels.
a. Actioning
all incoming email
b. Processing
referrals using the electronic referral system (ERS)
c. Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
d. Managing
all enquiries in an effective manner
e. Assisting
the Operations Manager in dealing with any complaints received
f.
Scanning of patient related documentation and
attaching scanned documents to patients healthcare records
g. Inputting
data into the patients healthcare records as necessary
h. Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms
i.
Answering incoming phone calls, transferring
calls or dealing with the callers request appropriately
j.
Producing letters, reports and associated
documentation as required
k. Managing
all administrative queries as necessary
l.
Maintaining a clean, tidy, effective working
area at all times
m. Supporting
all clinical staff with general administrative tasks as requested
Person Specification
Qualifications
Essential
- - Working knowledge of EMIS
- - General Practice experience
- - Demonstrable Administrative experience
- - Ability to work flexibly and to respond positively to change
- - Excellent keyboard skills
- - Ability to handle confidential information with discretion
- - Accuracy and attention to detail
- - Excellent written and verbal communication skills
Person Specification
Qualifications
Essential
- - Working knowledge of EMIS
- - General Practice experience
- - Demonstrable Administrative experience
- - Ability to work flexibly and to respond positively to change
- - Excellent keyboard skills
- - Ability to handle confidential information with discretion
- - Accuracy and attention to detail
- - Excellent written and verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
