Clinical Administrator

Job description

Job responsibilities

Data

Creating and running clinical reports for clinicians, management and admin roles as requested.

Maintaining reports (including batches) to ensure they are up to date and are not duplicated.

Project tracking: examples include hypertension, electronic-repeat dispensing, phone data, CPCS, Dashboard.

Verifying data within records, using Snomed codes ensuring accuracy of our data.

Software Admin

Administrator for IT systems used within the practice.

Managing staff access, system settings, message templates and organisation preferences on the clinical systems.

Providing training and guidance for systems used within the business.

Administration

Creating and uploading templates to SystmOne.

Facilitating mass batch communication to patients as required by clinical team.

Developing and maintaining standard operating procedures for key processes to facilitate staff training.

Assist with key projects and events, providing support for these, example: clinical contracts tracking.

Contacting patients for annual reviews and associated administration.

Digital Support

Support lead clinicians with utilisation of PATCHS - template creation, training of staff etc.

To support clinical team as ERD champion (site based).

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.

Ensuring that patent data is kept confidential at all times and is shared on a need-to-know basis only.

Understand responsibility of self and others regarding the Freedom of Information Act.

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Supervision, Education, Training & Development

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g., courses and conferences).

Assess own learning needs and undertake learning as appropriate.

Support and participate in shared learning across the wider organisation.

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Health and Safety/Risk Management

The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post holder will comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).

Note:

The job holder will be expected to undertake any other duties which are not specifically listed but are within the remit, responsibility and accountability of the job.

Person Specification

Qualifications

Essential

• Qualifications showing good English and numeracy skills such as GCSE A-C in English and Maths

Experience

Essential

• Administration experience

Desirable

• Experience working in an NHS/healthcare environment in an administrative capacity
• Previous experience of clinical coding and administration in a primary care setting

Knowledge & Skills

Essential

• Microsoft packages specifically Microsoft Excel

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Good knowledge of Primary Care
• Ability to deliver appropriate batch reports as required by clinical team
• Excellent knowledge of Primary Care Operating systems
• Computer literate with an ability to use SystmOne

Behavioural Attributes

Essential

• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, whilst recognising peoples needs for alternative methods of communication
• An excellent understanding of data protection and confidentiality issues
• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Able to undertake the demands of the post with reasonable adjustments if required ASS/ I
• Independently mobile to be able to work across several sites and travel to meet with stakeholders
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
• Excellent time keeping and prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPS Healthcare

Address

198 Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

Employer's website

https://www.gpshealthcare.co.uk/ (Opens in a new tab)