Job summary
We are growing our Care
Co-ordinators team! You will work alongside our existing Care Coordinators
within the PCN and join our multi-disciplinary team, which includes Social Prescribing
Link Workers, Clinical Pharmacists, ANPs, Paramedics, Nurses, Health Care
Assistants, Phlebotomists, GPs and a fantastic administration and management
team. Your base within the PCN will be confirmed, dependant on job role,
however you will need to travel between sites at times.
You will be
responsible for coordinating, integrating and delivering support to practice
patients. You will ensure patients have good quality information to help them
make informed choices about their care by liaising with a broad range of
medical, social and third sector services. You will ensure effective and
synchronized care is available to these patients, proactively identifying their
personalised care needs, using the available decision support aids. You
will bring together the patients identified care and support needs and explore
with them, their options to meet these into a single personalised care and
support plan (PCSP).
We are
looking for candidates with enthusiasm, who want to get involved and who are
interested in working as part of a cohesive, forward-thinking multidisciplinary
team. We hope that you will benefit from the support and development
opportunities open to you.
Interview date: 23rd March 2023
Main duties of the job
Build relationships with patients, their families and carers. Carry out telephone calls and reviews within
the community setting and at dedicated venues. Build and develop a robust knowledge of health, social and third sector
provision in the Solihull area
Work closely with professionals from a variety of health specialties to
coordinate personalized care for the
patients on the case load.
- Prepare proactive care plans for appropriate patients.
- Be the patients advocate to the health and social care system.
- Signpost patients to appropriate services and sources of funding and
where appropriate assist in accessing such funding.
- Form part of the call and recall team to ensure particular population
health groups receive the proactive care they require
- Work with the clinical administrative and clinical teams to provide
proactive care for patients who need screening, health promotion and/or long-term
condition monitoring and management according to a designated area. The care
coordinator team will have the ability to cross cover as required.
You will be responsible for coordinating, integrating and delivering
support to PCN patients. You will ensure effective and synchronized care is
available to these patients, proactively identifying their personalised care
needs.
About us
GPS Healthcare Primary Care
Network (PCN) is a supportive, innovative and dynamic at scale provider working
across 6 sites based in the Solihull locality, with a population of 40,000
patients. We are continually
seeking new ways to support and improve local healthcare services to our
patient population with training and development being at the heart of what we
do, to benefit both our team and out-patient population.
We are able
to offer:
- Competitive
Salary with Indemnity
included
- Support,
mentorship, training and development opportunities
- Weekly
clinical teaching meetings with the whole clinical team
- Regular whole
GPS team meetings
- Regular
internal appraisals and support to reach your career aims
- Daily
team coffee breaks and huddles
- GPS
social calendar events including Christmas and Summer parties
- NHS Pension
Scheme
We are
pleased to be able to offer the career stability of being part of a robust,
resilient and friendly practice in Solihull an area that has been voted one
of the top ten places to live in the UK.
Job description
Job responsibilities
·
Build relationships with patients, their families and carers. Carry out telephone calls and reviews within
the community setting and at dedicated venues.
·
Build and develop a robust knowledge of health, social and third sector
provision in the Solihull area.
·
Build and develop strong working relationships with health, social and
third sector providers in the PCN area, including within our practice sites.
·
Produce accurate, contemporaneous and complete records of patient
contact, consistent with legislation, policies and procedures.
·
Prioritize, organize and manage own workload in a manner that maintains
and promotes quality.
·
Assess effectiveness of care delivery through self and peer review,
benchmarking and formal evaluation.
·
Participate in the maintenance of quality governance systems and
processes across the organization and its activities.
·
Utilize the audit cycle as a means of evaluating the quality of the work
of self and the team, implementing improvements where required.
·
In partnership with other clinical teams, collaborate on improving the
quality of health care responding to local and national policies and
initiatives as appropriate.
·
Evaluate patients’ responses to health care provision and the
effectiveness of care.
·
Support and participate in shared learning across the wider organisation.
·
Assess the impact of policy implementation on care delivery
·
Understand and apply legal issues that support the identification of
vulnerable and abused adults and be aware of statutory vulnerable patient’s
health procedures and local guidance.
·
Work closely with professionals from a variety of health specialties to
coordinate personalized care for the
patients on the case load.
·
Prepare proactive care plans for appropriate patients.
·
Be the patients’ advocate to the health and social care system.
·
Signpost patients to appropriate services and sources of funding and
where appropriate assist in accessing such funding.
·
Form part of the call and recall team to ensure particular population
health groups receive the proactive care they require
·
Work with the clinical administrative and clinical teams to provide
proactive care for patients who need screening, health promotion and/or long-term
condition monitoring and management according to a designated area. The care
coordinator team will have the ability to cross cover as required.
·
At times lead or contribute to the planning and delivery of improvement
projects
·
Work to minimize health inequalities within our PCN.
Job description
Job responsibilities
·
Build relationships with patients, their families and carers. Carry out telephone calls and reviews within
the community setting and at dedicated venues.
·
Build and develop a robust knowledge of health, social and third sector
provision in the Solihull area.
·
Build and develop strong working relationships with health, social and
third sector providers in the PCN area, including within our practice sites.
·
Produce accurate, contemporaneous and complete records of patient
contact, consistent with legislation, policies and procedures.
·
Prioritize, organize and manage own workload in a manner that maintains
and promotes quality.
·
Assess effectiveness of care delivery through self and peer review,
benchmarking and formal evaluation.
·
Participate in the maintenance of quality governance systems and
processes across the organization and its activities.
·
Utilize the audit cycle as a means of evaluating the quality of the work
of self and the team, implementing improvements where required.
·
In partnership with other clinical teams, collaborate on improving the
quality of health care responding to local and national policies and
initiatives as appropriate.
·
Evaluate patients’ responses to health care provision and the
effectiveness of care.
·
Support and participate in shared learning across the wider organisation.
·
Assess the impact of policy implementation on care delivery
·
Understand and apply legal issues that support the identification of
vulnerable and abused adults and be aware of statutory vulnerable patient’s
health procedures and local guidance.
·
Work closely with professionals from a variety of health specialties to
coordinate personalized care for the
patients on the case load.
·
Prepare proactive care plans for appropriate patients.
·
Be the patients’ advocate to the health and social care system.
·
Signpost patients to appropriate services and sources of funding and
where appropriate assist in accessing such funding.
·
Form part of the call and recall team to ensure particular population
health groups receive the proactive care they require
·
Work with the clinical administrative and clinical teams to provide
proactive care for patients who need screening, health promotion and/or long-term
condition monitoring and management according to a designated area. The care
coordinator team will have the ability to cross cover as required.
·
At times lead or contribute to the planning and delivery of improvement
projects
·
Work to minimize health inequalities within our PCN.
Person Specification
Qualifications
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications Experience of working with Elderly or vulnerable patients
Experience
Essential
- Knowledge of how the NHS works, including Primary Care and PCNs Knowledge of the personal care approach Experience of supporting people, their families and carers in a related role
Person Specification
Qualifications
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications Experience of working with Elderly or vulnerable patients
Experience
Essential
- Knowledge of how the NHS works, including Primary Care and PCNs Knowledge of the personal care approach Experience of supporting people, their families and carers in a related role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
