Reception Administrator ( Zero Hours Contract )

GPS Healthcare

This job is now closed

Job summary

ZERO HOUR CONTRACT -This role will require the candidate to be flexible for the hours to cover the reception to support during the peak workload.

The ideal candidate will have experience of working in a busy reception or administration environment, have strong customer service skills.

Main duties of the job

Front of House duties: Including desk enquiries, inbound and outbound telephone calls, appointments, prescription queries, letter processing, difficult discussions, general care of patients

Back office duties : Including scanning, reports, tasks, letters and new patient registrations.

About us

GPS Healthcare Primary Care Network (PCN) is a supportive, innovative and dynamic at scale provider working across 8 sites in the Solihull locality, with a population of 40,000 patients.

We are continually seekingnew ways to support and improve local healthcare services for our patient population with training and development being at the heart of what we do, to benefit both our team and our patient population.

Date posted

13 September 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2634-23-0024

Job locations

GPS Healthcare

Shirley

Solihull

West Midlands

B904DD

Job description

Job responsibilities

1. To answer telephone calls and reception desk queries promptly and professionally

2. To coordinate appointment requests for urgent, same day, future and home visit appointments

3. To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification

4. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays

5. Identify urgent matters and refer to the clinical team / duty doctor as appropriate

6. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates

7. To deal with patient concerns and complaints in a calm and professional manner

8. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate

9. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.

10. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding, Auditing

11. To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks

12. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening

13. Charging and receipt of payments including maintaining an accurate petty cash record

14. To work as a positive and supportive team member, providing cover for similar posts as required

15. To attend meetings, training and conferences as appropriate for the role and as required

16. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective

17. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions

18. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety

19. Other such duties that may be required