Receptionist - Experienced

Job description

Job responsibilities

Receptionist / Administrator

1. To answer telephone calls and reception desk queries promptly and professionally

2. To coordinate appointment requests for urgent, same day, future and home visit appointments

3. To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification

4. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays

5. Identify urgent matters and refer to the clinical team / duty doctor as appropriate

6. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates

7. To deal with patient concerns and complaints in a calm and professional manner

8. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate

9. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.

10. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding, Auditing

11. To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks

12. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening

13. Charging and receipt of payments including maintaining an accurate petty cash record

14. To work as a positive and supportive team member, providing cover for similar posts as required

15. To attend meetings, training and conferences as appropriate for the role and as required

16. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective

17. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions

18. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety

19. Other such duties that may be required

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience of working in primary care would be desirable but not essential as training is provided.

Employer details

Employer name

GPS Healthcare

Address

179 Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

Employer's website

https://www.gpshealthcare.co.uk/index.aspx (Opens in a new tab)