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We are looking for an experienced team manager who has the motivation and commitment to drive forward the success of the practice. They will be able to combine business skills with a hands-on attitude to operational management. Candidates will need to be self-motivated, proactive and able to use their own initiative.
The successful applicant will have the ability to provide proactive leadership; will have excellent planning skills to take responsibility for the operational business functions at their sites. They will work effectively with the Team to maximise the value of our clinical, reception and administration teams.
This is a public facing role, which includes operational responsibility for the day to day running of 2 of our busy sites. Key responsibilities include service delivery, team leadership, managing rotas, implementing Health & Safety and Data Governance procedures, being compliant to CQC standards at all times. An understanding of the NHS and General Practice is highly beneficial but not essential.
Work Pattern - Monday to Friday 08.00 - 12.00 / 12.30 - 16.00
Location: Tanworth Lane & Village Surgery
Interviews to be confirmed
Main duties of the job
1. Staff Supervision
2. Clinical Rota and Appointment Management
3. Patient Services
4. System Administration
5. Confidentiality and Information Governance
6. Personal Development and Time Management
7. Quality and Efficiency
8. Health and Safety
9. Practice Policies and procedures
11. Equality and Diversity
12. Team Working and Other Tasks
13. Such other duties that may be required
Excellent Knowledge of Primary Care
Management or coaching qualification
Excellent knowledge of Primary Care operating systems
Flexibility and prioritisation to the needs of the business
Ability to demonstrate effective line management skills
Previous experience in Primary Care Management
Excellent communication and interpersonal skills
Ability to deliver policies, reports and audits
Primarily Tanworth Lane and Village Surgeries.
GPS Healthcare currently provides high quality primary care services through six premises.
Flexibility to work at any of the premises when requested is a requirement of this role.
The locations of all the GP Practices are listed below but are not exclusive. Other locations may be added to this list.
You may also be expected to travel to alternative locations for meetings, training and development events.
· Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
· Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
· Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
· Tanworth Lane Surgery, 198 Tanworth Lane, Shirley, Solihull B90 4DD
· Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA
· Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA
- NHS PENSION
- Birthday Leave
Primary location to be at dual site
Flexibility to work at other locations when requested
Responsibility for managing day to day activity at you allocated sites, supporting the running of all key procedures.
Responsibility for supervision of all reception/administrative staff, completion of all associated functions and ensuring adherence to the appropriate procedures, governance and timescales.
To support the Partners and clinical staff in the implementation of their duties, seeking to provide excellence in patient care at all times.
To be the point of reference for complex patient queries, patient concerns and administrative queries.
To act as the practice administrator for the clinical system and IT hardware issues, providing advice and guidance to all practice staff and working closely with systems providers as appropriate.
Responsible for promoting quality and supporting adherence to CQC standards in all domains and actioning any directions as required by the designated compliance led to ensure the business is operating within all statutory and regulatory obligations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For questions about the job, contact:
09 May 2022
£30,600 to £34,680 a year Depending on Experience