Receptionist/Admin - General Practice

Job description

Job responsibilities

Heathfielde Medical Centre

Summary of Receptionist/Admin Job Description

Job Title:Receptionist/Admin

Pay:Dependent on experience

Line Manager:Reception Supervisor overseen by Practice Manager

Hours: Part time

Contract:Permanent (subject to satisfactory probation period)

Job Summary:

Responsibilities

Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention

Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).

Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income.

Open, sort and distribute internal and external post.

Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required.

When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system.

Participate in staff meetings.

Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post.

Ensure the reception and waiting areas are kept neat and tidy.

Cover for colleagues in the event of absence through sickness or holidays as required.

To file patients records in the correct manner.

To check and update patients addresses, telephone numbers etc, on both manual and computerised records.

Chaperone GP if required.

Data Protection

It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.

Equality and Diversity

The post-holder will support the equality, diversity, and rights of patients, carers, and

Colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental

• And respects their circumstances, feelings priorities, and rights.

Health and Safety

All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions.

General Clause

This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.

Person Specification

Qualifications

Essential

• Customer Service Skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heathfielde Medical Centre

Address

Heathfielde Medical Centre

8 Lyttelton Road

London

N2 0EQ

Employer's website

https://www.heathfieldemedicalcentre.nhs.uk/ (Opens in a new tab)