Job summary
Following a structure review, an opportunity has arisen for a new
Practice Manager to join our well established Practice.
The post is offered at 28 hours per week, to be worked over 4 days
including Mondays and Fridays. We may be flexible with the hours, as getting
the right candidate is most important, as we look to establish the new
structure.
As Practice Manager you will be accountable to the seven GP Partners.
You will work closely with the partners ensuring that we meet our contractual
responsibilities and looking ahead at how we can continue to deliver a
successful Partner led Practice.
The successful candidate will have overall responsibility managing the
team and day-to-day operations of the Practice. You will maintain the smooth, efficient running of the surgery, serving a patient population of 10,300.
You will be supported by an Operations Manager responsible for many of
the day to day processes we deliver and a Business Manager who's main focus is
making sure that the surgery is financially stable.
This role will predominantly revolve around our people, both staff and
patients, helping to ensure that staff are supported in what they do and
patients continue to receive a good level of service of care. Therefore, you
must have previous Practice Manager experience with excellent communication and
organisation skills. Experience managing staff with a good HR background and
experience of dealing with the public is essential.
Main duties of the job
You will work closely with the
Partners developing and maintaining an efficient and effective GP Practice.
Responsibilities include but not
restricted to general management and leadership, managing the day to day
operations of the Practice, compliance of contractual requirements and CQC, staff
development, HR, systems development and ensuring compliance with GMS contract
whilst ensuring quality patient services is delivered at all times.
About us
Pavilion Surgery is a long
established, friendly Practice located in the city centre of Brighton with a patient
list size of 10,300.
We have 7 partners, 2 salaried GPs,
3 Practice Nurses, 1 HCA. Our recent restructure has also created an Operations Manager to oversee
the day to day running of the Practice, a Business Manager, 2 secretaries and admin/reception team.
Our last
CQC rating was good.
We are also part of East &
Central Brighton PCN and within the network we have access to various additional
roles: Clinical pharmacists, Social Prescribers, Mental health team and Occ therapists.
Job description
Job responsibilities
Job Responsibilities
Management and Planning
Act as the primary point of
contact for ICB, NHSE, PCSE, community services, suppliers and other external
stakeholders
Contribute to the practice
development by staying informed on current primary care affairs and identifying
opportunities and threats.
Ability to lead, motivate and
develop staff.
Lead for recruiting and
appointing of clinical and administrative staff, ensuring job descriptions and
adverts are advertised in a timely manner.
Lead and effectively manage all
complaints, zero tolerance and unacceptable behaviour in line with current
legislation and guidance.
Lead and effectively manage
significant events
Ensure compliance with IT security and Information Governance
including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data
collection etc
Engage with patients and maintain the effective running of
the Practice Patient Participation Group.
Support the Business Manager with facilitating Practice
meetings and maintain up to date action plans.
Liaise with the Primary Care Network (PCN) and locality
commissioners, attend meetings and promote collaborative working.
Ensure QOF targets are met
Ensuring the organisation maintains compliance with its NHS
contractual obligations
Leading change and continuous improvement initiatives;
co-ordinating all projects within the Practice
Risk assessments
Human Resources
Developing, implementing and
embedding an effective staff appraisal process
Good knowledge and experience in
HR, ensure compliance with employment law and holiday management
Record, monitor and manage
sickness absence/annual leave for staff.
Responsible for staff
recruitment, retention and skill development.
Facilitate and evaluate staff
training and maintain data of compliance
Health and Safety
Responsible for H&S risk
assessments
Ensure Practice is compliant to
meet its legal duties and adhere to risk management and safety policies.
Information Management and Technology
Publishing communications for internal and external use
Ensure compliance with
information governance standards and annual staff IG training.
Maintaining the Practice and NHS Choices websites.
Managing and lead Practice IT implementation systems,
delegating to administration staff as required.
Job description
Job responsibilities
Job Responsibilities
Management and Planning
Act as the primary point of
contact for ICB, NHSE, PCSE, community services, suppliers and other external
stakeholders
Contribute to the practice
development by staying informed on current primary care affairs and identifying
opportunities and threats.
Ability to lead, motivate and
develop staff.
Lead for recruiting and
appointing of clinical and administrative staff, ensuring job descriptions and
adverts are advertised in a timely manner.
Lead and effectively manage all
complaints, zero tolerance and unacceptable behaviour in line with current
legislation and guidance.
Lead and effectively manage
significant events
Ensure compliance with IT security and Information Governance
including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data
collection etc
Engage with patients and maintain the effective running of
the Practice Patient Participation Group.
Support the Business Manager with facilitating Practice
meetings and maintain up to date action plans.
Liaise with the Primary Care Network (PCN) and locality
commissioners, attend meetings and promote collaborative working.
Ensure QOF targets are met
Ensuring the organisation maintains compliance with its NHS
contractual obligations
Leading change and continuous improvement initiatives;
co-ordinating all projects within the Practice
Risk assessments
Human Resources
Developing, implementing and
embedding an effective staff appraisal process
Good knowledge and experience in
HR, ensure compliance with employment law and holiday management
Record, monitor and manage
sickness absence/annual leave for staff.
Responsible for staff
recruitment, retention and skill development.
Facilitate and evaluate staff
training and maintain data of compliance
Health and Safety
Responsible for H&S risk
assessments
Ensure Practice is compliant to
meet its legal duties and adhere to risk management and safety policies.
Information Management and Technology
Publishing communications for internal and external use
Ensure compliance with
information governance standards and annual staff IG training.
Maintaining the Practice and NHS Choices websites.
Managing and lead Practice IT implementation systems,
delegating to administration staff as required.
Person Specification
Qualifications
Essential
- Good standard of education - proficiency with English and Maths.
- Relevant experience gained in a surgery background or within the NHS.
- Experience of HR functions.
- Experience of managing/working in teams - able to promote teamwork and employee satisfaction.
- Working on own initiative.
Desirable
- Experience of working in Primary Care.
- Experience of working in General Practice.
- Working knowledge competency in IT clinical infrastructure.
Person Specification
Qualifications
Essential
- Good standard of education - proficiency with English and Maths.
- Relevant experience gained in a surgery background or within the NHS.
- Experience of HR functions.
- Experience of managing/working in teams - able to promote teamwork and employee satisfaction.
- Working on own initiative.
Desirable
- Experience of working in Primary Care.
- Experience of working in General Practice.
- Working knowledge competency in IT clinical infrastructure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
