Receptionist

Job summary

We are looking for a receptionist to assist with the smooth and efficient running of reception. We strive to be a warm friendly and welcoming practice. We are looking for a calm, patient and understanding individual who can interact well with patients, providing a high quality service to our patients in accordance to the Practice procedures and policies.

All applicants must be reliable, hardworking with a positive, can do attitude. You will have the ability to remain calm and good natured when sometimes faced with challenging situations.

Applicants will be expected to have a good standard of education, including English and Maths and good IT skills are essential. Some flexibility is required to cover holidays and sickness when required.

This is a very busy role and individuals with previous experience working in a GP practice or similar healthcare setting would be an advantage.

Working pattern

Monday 2 - 6pm

Tuesday 1 - 6pm

Wednesday 9 - 2pm

Thursday 2.30 - 6.30pm

Friday 2.30 - 6.30pm

Main duties of the job

• Answer the phones in a polite and timely manner.
• Assisting patients in a friendly, professional manner.
• Sign posting patients to the most appropriate appointment or service.
• Work with confidential and sensitive information, maintaining confidentiality at all times
• To ensure high levels of accuracy are maintained in all aspects of work.
• Process repeat prescription requests in accordance within Practice guidelines
• Liaise with clinical staff, GP's and management to meet patients needs.
• Process administrative tasks associated with the role upon receiving full training
• Other duties as requested by the Reception Supervisor, Practice Management or GP's.

Successful applicants must be willing to attend training to enhance the job role and keep up to date with current practices and policies.

Job description Please refer to the attached Job description word document for full details of the requirements of the post.

About us

We are a very busy GP Practice located in Brighton city centre with a total list size of 10,300 patients.

Very good patient survey results.

Our team are very welcoming, friendly and supportive.

We offer the NHS pension and a generous holiday allowance.

You will have opportunities to develop your skills through training and mentoring.