Red House Surgery

Operations Manager

The closing date is 24 June 2025

Job summary

The Red House Surgery is seeking a highly motivated and capable Operations Manager to support the delivery of high-quality, efficient, and patient-centred care.

This is a key leadership role, working closely with the Practice Business Manager and Reception Manager(s) to ensure the smooth running of all operational and administrative functions within the practice.

Main duties of the job

Responsible for both the main site and branch sites of the practice

You will have responsibility and accountability for managing and coordinating all aspects of practice functionality, leading, guiding, motivating and managing staff, achieving and maintaining a happy and committed team, IT management, implement and lead on Health & Safety, liaising with local health organisations, managing equipment & practice supplies, keeping the partners abreast of forth coming changes in the NHS and proposing options for change, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives within in a profitable, efficient safe and effective working environment.

Through innovative ways of working, lead the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the practice complies with CQC regulations.

About us

We are a well established, well organised, supportive practice in Cambridge, serving 21,800 patients. We have three partners and a team of salaried doctors, retainer doctors, Physician Associates, nurses, GPA's. physiotherapists, clinical pharmacists, social prescribers and social prescribers.

We have a strong interest in teaching and training medical students and GP trainees. We play an active role in Cantab PCN.

We have consistently high QoF achievement and are rated good by CQC.

The three partners enjoy a close working relationship with the Practice Business Manager, Operations Manager, and Reception Manager and each other. We regularly meet to ensure the best communication and collaboration possible to meet our common goals. We prioritise staff well-being.

Date posted

10 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2625-25-0003

Job locations

96 Chesterton Road

Cambridge

CB4 1ER

Job description

Job responsibilities

Manage day to day administrative operations, including appointment scheduling, patient registration, and medical records management.

Oversee the processing of patient correspondence, including referrals, test results, and prescription requests.

To support the admin team and ensure the delivery of excellent and effective services to patients

Implement efficient workflows to optimize administrative processes and minimize patient waiting times.

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Assist Business Manager with the recruitment, training, and supervision administrative staff

Conduct performance evaluations and provide ongoing training and development opportunities.

To encourage and ensure strong team working between the various staffing groups in the practice

To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice, guidance and support to all practice staff in the correct use of the clinical system. To oversee the claims process for work undertaken as part of the Quality and Outcome Framework, National Enhanced Services and local services.

Ensure the practice complies with relevant healthcare regulations, guidelines, and standards, including GDPR, CQC regulations, and NHS England requirements.

To act as practice administrator for the clinical system and as practice coordinator for building maintenance and IT hardware issues; working closely with the Business Manager

Ensure the practice complies with relevant healthcare regulations, guidelines, and standards, including GDPR, CQC regulations, and NHS England requirements.

Develop and maintain policies and procedures.

Focus on providing excellent customer service and enhancing the patient experience.

Implement strategies to improve patient satisfaction, such as implementing feedback mechanisms and addressing patient concerns promptly.

Coordinate patient education and communication initiatives to promote patient online services.

Identify opportunities for quality improvement in practice operations and patient care delivery.

Collect and analyse data on key performance indicators, such as appointment wait times and patient outcomes, to identify areas for improvement.

Implement quality improvement initiatives, such as staff training programs or process redesign, to enhance efficiency and effectiveness.

Oversee the implementation and utilisation of patient online systems and other technologies to streamline processes and improve patient care.

Ensure staff are trained in the use of practice IT systems.

Facilitate communication and collaboration between clinical and administrative staff to ensure coordinated patient care.

Liaise with external stakeholders, including healthcare professionals, suppliers, and regulatory bodies, to coordinate services and resolve issues.

Serve as a point of contact for patient inquiries and complaints, working to resolve issues in a timely and professional manner.

Preparing agendas for, and chairing practice meetings.