Receptionist

Job summary

Please note

• The contents of this job description are not intended to be exhaustive and will change as the needs of the Practice change.
• As with all roles within the Practice, it is expected that all staff respect the sensitive and confidential nature of the information that they are able to access.
• Candidates without a covering letter may not be selected. Selected candidates will be invited for interview and a tour of the surgery. It is usual for some candidates to be invited back to spend some time within the Reception area as second part of the recruitment process.

Main duties of the job

Overview of the role

There are five main aspects to the role:

1) To provide excellent standard of caring service to our patients in person and by telephone2) To act as a communications hub between patients, clinicians and non-clinicians3) To ensure the accurate, efficient and effective and safe administrative functioning of the surgery4) To be adaptable and flexible in approach regarding duties to meet changing priorities5) To keep calm under pressure during busy periods

As with all staff, it is expected that the role holder will work to quality standards and play an active part within the Surgery Team. From time-to-time additional duties and responsibilities may be assigned.

Must be Flexible for holiday cover and illness.

Welcoming

• Providing a warm, caring and professional welcome to patients in the surgery
• Assisting patients with use of the facilities
• Helping to ensure a smooth flow of patients through the surgery
• Answering patient queries

Appointments

• To listen to patient requests for services and assist them in booking the most appropriate appointment (in person and by telephone)
• Work with the reception team to resolve any problems or create variations to the appointment calendar

Computer System(training provided)

• Use clinical database (SystmOne Web) and such programmes that are appropriate to your work.
• Assist with the effective recording of data onto the clinical system.
• Record all patient contacts onto the computerised records in line with Practice protocols.

About us

Shepherds Bush Medical Centre teamaims to provide all our patients with access to quality personalised care in a friendly environment.

We have a good CQC rating and score highly on our quality measures for clinical outcomes.