Job summary
Boultham Park Medical Practice is seeking a friendly enthusiastic and professional person to increase the capacity of a busy reception team to help provide a first class service to all our patients.
The reception team provide the first point of contact to anyone contacting the surgery and therefore must be able to present a positive and helpful welcome to all.
The contracted hours will be the following: Monday 0800-1300, Tuesday 1300-2000(30min lunch break), Wednesday 0800-1300, Thursday 1300-1830, Friday rest day.
Some additional hours will be required to cover holidays and sickness.
The starting holiday pay is 22 days pro rata, plus bank holidays and birthday day. NHS pension scheme and sick pay scheme.
Main duties of the job
The Reception team are key to the successful functioning of the
Practice and are involved in patient care and advice from their very first point of
contact. The job is rewarding but can be demanding and resilience to be able to
cope in a busy environment is essential to the role.
The
successful candidate will have, or have the ability to quickly learn, good interpersonal
skills and confidence to engage with patients either face to face or via the
telephone.
Use
of the Practice clinical system is essential to the role and training will be
provided. Attention to detail and confidence and familiarity with the use of
IT, including basic MS Office software and emails, is a requirement of the
successful applicant.
Practice
opening hours are 0800-1830 Mon-Fri. We also have late evening, currently on
Tuesdays, and on Friday evenings and weekends on a rota basis. The successful
candidate will need to be flexible in their working hours and be able to cover
sickness/leave absences of colleagues.
About us
Boultham Park Medical Practice is an urban GP Practice located just to the south of the centre of the city of Lincoln. Our clinical team comprises 3 GP Partners, 3 salaried GPs, an Advanced Nurse Practitioner, and a team of Practice Nurses and Healthcare Support Staff. The clinical team is supported by the all important reception and admin support teams who are essential in making the the practice work efficiently.
We are a hard working mutually supportive team, renowned for being professional and friendly. We are looking for the successful candidate to be of the same calibre and with a similar work ethic in order to maintain and enhance team cohesion and effectiveness.
Job description
Job responsibilities
JOB DESCRIPTION
BOULTHAM PARK MEDICAL
PRACTICE
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
HOURS: 22 hours per week
Job summary:
The purpose of
the role is to:
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including clerical support to
clinical staff and other members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and
responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the senior receptionist/practice manager, dependent on current
and evolving practice workload and staffing levels:
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations, and ensuring callers are directed to the appropriate
healthcare professional
- Signposting patients to the most appropriate local service and / or clinician
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing and
retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Providing
clerical assistance required from time to time, including word/data
processing, filing, photocopying and scanning
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Locking up of practice premises and maintaining security in accordance with practice protocols
Security and Confidentiality:
- Locking up of practice premises and maintaining security in accordance with practice protocols
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
- Maintain
currency in designated areas of statutory and mandatory training
Health & safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
- Using personal security
systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use
of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way, free from hazards
- Actively reporting
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general/patient areas generally clean, assisting in the maintenance of
general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate
due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and
of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/professional development:
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, with such training to include:
- Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development
- Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality
and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
- Work effectively with individuals in other
agencies to meet patients needs
- Effectively manage own time, workload and
resources
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The post-holder
will:
- Apply practice policies, standards and
guidance
- Discuss with other members of the team how
the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB DESCRIPTION
BOULTHAM PARK MEDICAL
PRACTICE
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
HOURS: 22 hours per week
Job summary:
The purpose of
the role is to:
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including clerical support to
clinical staff and other members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and
responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the senior receptionist/practice manager, dependent on current
and evolving practice workload and staffing levels:
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations, and ensuring callers are directed to the appropriate
healthcare professional
- Signposting patients to the most appropriate local service and / or clinician
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing and
retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Providing
clerical assistance required from time to time, including word/data
processing, filing, photocopying and scanning
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Locking up of practice premises and maintaining security in accordance with practice protocols
Security and Confidentiality:
- Locking up of practice premises and maintaining security in accordance with practice protocols
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
- Maintain
currency in designated areas of statutory and mandatory training
Health & safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
- Using personal security
systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use
of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way, free from hazards
- Actively reporting
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general/patient areas generally clean, assisting in the maintenance of
general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate
due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and
of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/professional development:
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, with such training to include:
- Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development
- Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality
and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
- Work effectively with individuals in other
agencies to meet patients needs
- Effectively manage own time, workload and
resources
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The post-holder
will:
- Apply practice policies, standards and
guidance
- Discuss with other members of the team how
the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Minimum GCSE Grade C (or equivalent) - English
- Minimum GCSE Grade C (or equivalent) - Maths
Desirable
Experience
Essential
- Previous experience while desirable is not essential.
- A warm, calm and friendly manner with patients is essential.
- Full training will be given.
Desirable
- Previous Customer Service experience is desirable but not essential
- Previous GP Practice experience is desirable but not essential
Person Specification
Qualifications
Essential
- Minimum GCSE Grade C (or equivalent) - English
- Minimum GCSE Grade C (or equivalent) - Maths
Desirable
Experience
Essential
- Previous experience while desirable is not essential.
- A warm, calm and friendly manner with patients is essential.
- Full training will be given.
Desirable
- Previous Customer Service experience is desirable but not essential
- Previous GP Practice experience is desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
