Job summary
We are looking for a friendly and organised Receptionist/Administrator to join our team. The ideal candidate will be the first point of contact for patients and visitors, handling front-desk duties, phone calls, appointments, and general administrative tasks. Excellent communication skills, attention to detail, and a professional attitude are essential. Previous experience in a healthcare or customer-facing role is desirable.
This role requires full on-site presence; remote or home working is not permitted.
Main duties of the job
- Welcome Patients
and visitors to the practice
- Assist
Patients on the phone, electronically and in person
- Help to maintain the safety and comfort of Patients
- Maintain
records of appointments, financial transactions and other administrative duties
- Keep Patient records accurate and up to date Take part in recalls
for Patient health checks
- Maintain
skills and undertake such training and development as may from time-to-time be
required to maintain personal competency
- Please note that this job description is not intended to be exhaustive. Additional responsibilities may be required as needed.
About us
Deptford Medical Centre is a well-established GP practice located in the heart of Deptford, committed to delivering high-quality, patient-centred care to our diverse local community. Our experienced team of clinicians and support staff work collaboratively to ensure accessible, safe, and responsive healthcare services in a welcoming environment.
For the past few years, we have consistently ranked at the top in Lewisham for customer service and clinical excellence, as reflected in the national GP Patient Survey results.
Job description
Job responsibilities
- Greet Patients in person, working to put them at ease and giving any
explanations within your competency
- Signpost Patients to the correct service to ensure that they receive
the right care first time
- Make and change
appointments as required
- Work with the Practice information recording systems and computer
systems in maintaining clinical records.
- Handle payments to the Practice by cash, card, cheque and bank
transfer ensuring accurate records are maintained
- Report all significant events, including near misses for inclusion
in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with
all aspects of Patient information
- Participate in activities required to assess compliance with CQC
Fundamental Standards
- Participate in the maintenance of the complaints system at Deptford
Medical Centre and in resolving complaints to improve service
- Use all equipment in accordance with guidelines
- Report any faults or safety worries with equipment and premises
- Open and distribute Deptford Medical Centre post both on paper and
electronically
- Process repeat
prescription requests
- Assisting Patients with registrations and processing the paperwork
- Completing all Patient information in electronic and/or paper
records
- Maintain Patient electronic medical records Accessing relevant
Patient information when required Daily preparation and close down of
consulting rooms
- Ensure consulting rooms are stocked with the necessary equipment,
information and forms to enable clinics to proceed without interruption
- Maintain and encourage adequate security measures, ensuring all
consulting rooms are locked when not in use
- Maintain the Health and Safety of all staff, Patients and visitors
- Participate in
regular reviews of personal development plans
- Undergo further training as required by Deptford Medical Centre
- The post holder will, if required to do so, obtain, process and/or
use information in line with the GDPR requirements
- To maintain information notice board in line with national/local
health promotion campaigns
- To attend
relevant meetings as required
- To immediately report any
safeguarding or compliance
- Develop and maintain effective working relationships with all other
employees and contractors at Deptford Medical Centre
- Use email and other recognized methods and processes to communicate
with Patients and other agencies ensuring this is always done while following
the policies and procedures of Deptford Medical Centre such as maintaining
Patient confidentiality
- Effectively liaising with other clinicians
including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required
- Co-operate
in maintaining a staffing rota to provide adequate levels of resources
- Work with other employees to ensure a seamless journey for Patients
through different aspects of their care
- Assist management to maintain regulatory compliance Co-operate in the effective
resolution of team conflicts Attend Practice meetings as required
- To
act as a chaperone as requested by clinicians (if DBS checked)
- To
function as an integral part of the team at Deptford Medical Centre
- Promote and implement all the Practice policies and procedures
- Participate
in developing the philosophy, goals and objectives for Patient health care
provided by Deptford Medical Centre
- To
participate in the induction programme of new staff joining Deptford Medical
Centre
- Participate in
Patient audits
- To have knowledge of and act at all times within the boundaries of
Health and Safety legislation, Data Protection Act and Care Quality Commission
compliance requirements
- Provide information for a DBS check, and inform the Practice of any
incident that may change the DBS status
- Be responsible for your own Health & Safety Work within your
personal competence
- Promote and participate in a high standard of care within Deptford
Medical Centre
- Participate in taking care of your own Health & Safety. Ensure
that you do not do anything to compromise the health and safety of either your
colleagues or yourself
- Give agreed notice
of periods of absence and leave
- Keep to the dress code required by the Practice, both in terms of
any uniform and personal appearance
- Ensure that
Patients rights are protected
- Please note that this job description is not intended to be exhaustive. Additional responsibilities may be required as needed.
Job description
Job responsibilities
- Greet Patients in person, working to put them at ease and giving any
explanations within your competency
- Signpost Patients to the correct service to ensure that they receive
the right care first time
- Make and change
appointments as required
- Work with the Practice information recording systems and computer
systems in maintaining clinical records.
- Handle payments to the Practice by cash, card, cheque and bank
transfer ensuring accurate records are maintained
- Report all significant events, including near misses for inclusion
in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with
all aspects of Patient information
- Participate in activities required to assess compliance with CQC
Fundamental Standards
- Participate in the maintenance of the complaints system at Deptford
Medical Centre and in resolving complaints to improve service
- Use all equipment in accordance with guidelines
- Report any faults or safety worries with equipment and premises
- Open and distribute Deptford Medical Centre post both on paper and
electronically
- Process repeat
prescription requests
- Assisting Patients with registrations and processing the paperwork
- Completing all Patient information in electronic and/or paper
records
- Maintain Patient electronic medical records Accessing relevant
Patient information when required Daily preparation and close down of
consulting rooms
- Ensure consulting rooms are stocked with the necessary equipment,
information and forms to enable clinics to proceed without interruption
- Maintain and encourage adequate security measures, ensuring all
consulting rooms are locked when not in use
- Maintain the Health and Safety of all staff, Patients and visitors
- Participate in
regular reviews of personal development plans
- Undergo further training as required by Deptford Medical Centre
- The post holder will, if required to do so, obtain, process and/or
use information in line with the GDPR requirements
- To maintain information notice board in line with national/local
health promotion campaigns
- To attend
relevant meetings as required
- To immediately report any
safeguarding or compliance
- Develop and maintain effective working relationships with all other
employees and contractors at Deptford Medical Centre
- Use email and other recognized methods and processes to communicate
with Patients and other agencies ensuring this is always done while following
the policies and procedures of Deptford Medical Centre such as maintaining
Patient confidentiality
- Effectively liaising with other clinicians
including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required
- Co-operate
in maintaining a staffing rota to provide adequate levels of resources
- Work with other employees to ensure a seamless journey for Patients
through different aspects of their care
- Assist management to maintain regulatory compliance Co-operate in the effective
resolution of team conflicts Attend Practice meetings as required
- To
act as a chaperone as requested by clinicians (if DBS checked)
- To
function as an integral part of the team at Deptford Medical Centre
- Promote and implement all the Practice policies and procedures
- Participate
in developing the philosophy, goals and objectives for Patient health care
provided by Deptford Medical Centre
- To
participate in the induction programme of new staff joining Deptford Medical
Centre
- Participate in
Patient audits
- To have knowledge of and act at all times within the boundaries of
Health and Safety legislation, Data Protection Act and Care Quality Commission
compliance requirements
- Provide information for a DBS check, and inform the Practice of any
incident that may change the DBS status
- Be responsible for your own Health & Safety Work within your
personal competence
- Promote and participate in a high standard of care within Deptford
Medical Centre
- Participate in taking care of your own Health & Safety. Ensure
that you do not do anything to compromise the health and safety of either your
colleagues or yourself
- Give agreed notice
of periods of absence and leave
- Keep to the dress code required by the Practice, both in terms of
any uniform and personal appearance
- Ensure that
Patients rights are protected
- Please note that this job description is not intended to be exhaustive. Additional responsibilities may be required as needed.
Person Specification
Experience
Desirable
- # Relevant experience within a GP practice
- #Customer/client/Patient facing roles
- #Understanding the role of the CQC
Qualifications
Essential
- #A good standard of General Education including English and maths at GCSE C or above (or equivalent)
Person Specification
Experience
Desirable
- # Relevant experience within a GP practice
- #Customer/client/Patient facing roles
- #Understanding the role of the CQC
Qualifications
Essential
- #A good standard of General Education including English and maths at GCSE C or above (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
